Access Montana

The customer service was excellent she was patient and a big sweetheart!
Apr 9th, 2024

Used their internet service since 2011. Great staff and always helpful
Jan 25th, 2024

If you don't need reliable internet, then Access Montana is the internet company for you. We lose our internet regulary (often each day), and the download speeds are pathetic. It is common for download speeds to be well below 10 Mbps, and sometimes below 1 Mbps at my house. Unfortunately, we don't have many choices in the Mission Valley, so they have very little incentive to improve their product or service.
Jan 17th, 2024

Jan 5th, 2024

High discourage anyone from using Access Montana. I used Access Montana for about 14 months while I lived in the valley and did not have one positive experience. For about the first 6 months, my internet service was awful and way below the bandwidth that was promised. Throughout the 14 months, the internet stopped working intermediately several times, but my worst experience was trying to drop the service when I moved. I was told 3 different times by 3 different people that the equipment (router, modem) would be picked up by a technician. Three months later, I was charged nearly $300 for not returning the equipment. Fast forward another month (4.5 months after moving out), I was charged another fee for having a $1 outstanding balance that I was never notified about. I was extremely disappointed with my entire experience with Access and when I move back to the valley, I will most definitely not be using the services again. I encourage everyone to avoid the headache of the poor communication by avoiding this company
Dec 8th, 2023