FEDEX GROUND

Absolutely horrible.
Jan 29th, 2024

This is for FedEX FREIGHT (not Ground). Two times in a row we've had very bad service. The FedEx FREIGHT truck drops off the heavy item (300-500lbs) in the street and refuses to drive it up the driveway. The driveway does have an incline (so it can't be carried - needs to be driven up), but it's a straight driveway so the driver should be able to back up or out. But the driver has refused twice (FedEx FREIGHT leaves it up to driver discretion, but this shouldn't be unsafe - it's a straight drive). Instead they just leave the 500 lb item in the street and expect the homeowner to somehow get it up the driveway on our own. I talked to the manager too, but he said it's up the driver ... and the driver has no interest in doing anything. I'm amazed about the lack of customer service or even care for the customer's situation -- the driver seems put out for me to even ask to drive it up the driveway.
Jul 22nd, 2023

They lie to you when you call and try to find out where your package is. They do nothing to help and all they say is sorry. They have no real way to help. They also managed to deliver the package to the wrong address and there are only 4 houses on the road.
Jan 20th, 2023

Oct 31st, 2022