Internet Connect

Absolutely fantastic internet service, never had an issue, only wonderful things to say!
Oct 1st, 2023

Just starting with these folks, but what I loved is that he did not upsell me, and was very patient with all of my questions. Tech guys are not universally technophobe friendly, but he was kind.
Jun 6th, 2022

May 18th, 2022

We have used Internet Connect as our sole internet provider at both our home and office for about 4 years now. The customer service level is exceptional. You actually have someone who truly cares taking care of your individual internet needs, not just some big franchise from out of state that doesnt need to be bothered. We have continued to enjoy not only great internet, but efficient and professional service the whole time. Andy and his team are constantly working to ensure that you the customer is taken care of on a personal level and always responds to phone questions quickly and efficiently. I cant say enough good things about them. Im only sorry I didnt write this review sooner.
May 9th, 2022

I'm adding this addendum to the review below, which was partially born of a misunderstanding on how best to contact the team for help (cell phone or text, apparently). Once reached they were responsive, and they found an issue that had our speeds errantly throttled down to the 1mbps mark. That's been remedied, and we're grateful. The overall speed question like, if you're paying for 80mbps, how much are you * really * getting, on average? is impossible to know, and you'll have to take it on faith that you're getting what you pay for. No third-party speed test is accurate/reliable, according to the company, and as of now, no custom tool is available for IC customers, though they are considering building one. That would be great, too! So, parting thoughts: These are 100% good guys. They're doing their best at building a business in a region that's growing like gangbusters. And we're thankful for their service, without which life in rural Western Montana would be a real drag particularly if you rely on the Internet in any meaningful way. I wish I'd connected with them before posting the review below. There was obviously some miscommunication, and I feel bad about that. But I'm leaving it here for posterity because the frustrations expressed were genuine and rooted in some realities that do inevitably arise when you rely on such a small business for such a vital service. The flip side of that, of course, is that big, faceless, corporate ISP providers are almost always worse! *** ORIGINAL REVIEW: We live in an area outside of Missoula where there are really only two options for internet service: satellite, and these guys. We went with these guys because satellite service is almost always terrible no matter where you are, and in any case, this is a small, Montana-based operation, and we wanted to support them. The good news is: they definitely deliver internet that is faster than satellite. The bad news is two-fold: 1) Speeds are never anywhere near what you pay for. We work from home and pay through the nose for the highest speed tier, which is supposed to be 80Mbps. It has never, ever gotten anywhere near that. At best we'll see 35-40Mbps. Often less. Were reasonable people, and understand that 80Mbps is something that depends on conditions being exactly perfect, and that this never happens. But given that, wed still expect to see some 60s here and there, maybe a 70 now and then. But nope. Never. It feels like a ripoff, but at the same time, you become reluctant to downgrade to, say, a 40Mbps service, for fear that youll just end up with 10Mbps service. If you dont need the highest speeds, our advice is: Dont pay for it. Youll never get it and youll feel like a chump. 2) Being a small, four-man operation, when service goes down, expect a vast black hole of silence particularly if its after 5pm or on a weekend. There will be no one to call, no website to check for system status using your cell phone. No one will contact you. Nothing. You can try to call or text one of the principals, but theyre likely to be fishing or otherwise enjoying their time off, and youll simply have to wait for someone to get around to doing something. That might be ok when youre serving a handful of customers, but these guys need to recognize that they are growing (which is good!) and that growth means greater demands for customer service including having a person available to respond to outages promptly, including on weekends. The internet isnt just recreation for many of us. Its our business and our income, and downtime matters. So thats the size of it. The service is great when its working. But theyre definitely selling false speeds, and when things go dark, youre out of luck until service is inexplicably restored hours, or even days later. Starlink is coming, and if these guys don't pull it together, Elon Musk is going to eat their lunch, and that would be terrible, because Elon Musk is the worst.
Sep 24th, 2022