Sherwin-Williams Paint Store

This store always has the most helpful and knowledgeable staff. Always friendly and they make sure you get all the current discounts available. Great selection of paint and accessories too.
Apr 9th, 2024

I have always used Sherwin Williams for a long time and never had issues. The other day, I went into the Hamilton, MT store looking for help with a paint project I have been struggling with. Let's just say, the customer service was very lacking and I left knowing I will not return.
Dec 24th, 2023

To whoever the woman was with the blonde hair working today, your pitiful display of customer service was enough to make me write my first ever review.. I came into Sherwin Williams this afternoon to grab another quart of paint that I had just purchased a few days ago. The gentlemen who waited on me last week were extremely helpful and kind, polar opposite of my experience today. I came in, stated what I needed, this woman went in the back for about five seconds and said we dont have it. To which I responded, are you sure about that? I was just here a few days ago and they said there was more if need be. You could tell instantly that this woman did not like her judgement being questioned at all. Then the other man working with her went over and pointed it out. To which her response was to turn to me and ask, was it urethane ? Not, actually I might of been wrong or you know what we might have it I responded with Im not sure but you can look it up. It should be on the account. She coldly asks last name? I give it. Says nothing, goes in the back, grabs some paint, says something to her coworker and comes back to the computer. Still no clarification on if they have the paint. So I ask so, you do have it? And the response is a haughty yes. I then ask if the sale is still happening. The men who waited on me last time, told me about it and it was a pretty good deal. Her response is a crisp no, it ended Friday. At this point, Im smiling nearly laughing at the ridiculous of this woman, who is actually angry because someone questioned her quick and turns out, inaccurate judgment. Never once was there a I was wrong we have it. She then ends it all by telling me I should be painting thinner coats and then I probably wouldnt of needed the second quart of paint and to do that in the future. I hope youre reading this because you were without a doubt the worst sales rep Ive ever come across. And you know the worst part of it all, I have a strong feeling if I would of been a man not a young woman your attitude would of been completely different. Do better, learn to admit fault and heads up, you probably shouldnt be in customer service.
Mar 13th, 2023

Mar 3rd, 2023

Rob and Jordan are super knowledgeable and helpful and definitely go the extra mile to answer questions and get me what I need and on my way fast. Im a regular buyer of their Emerald, Woodscapes, and Superdeck line and have been pleased with the quality of all those products
Sep 18th, 2022