Great Falls Ace Hardware

I bought the timberline XL Traeger barbecue that was $3800. with covers and accessories $4300. They said it was fully assembled and ready to go. I started it up for the seasoning and it caught on fire took out the motherboard. Couldve caught my deck on fire now the Traeger does not work. I called them mind you this was the same day I purchased the barbecue that it caught on fire and i called them the next day and they told me the first step I shouldve took was tho check it and see that it is installed properly. He also said that it was installed properly, and that it mustve gotten jarred during travel. The pellet hopper was wedged against the feed auger, where it was hard to pull out that doesnt happen From transport. The picture shows how they installed it, and you can see in the second picture the pellets got behind the Hopper , and the fire carried back in to Auger and pellet box I also have video of it on fire, which I did send to Steve My recommendation is go to somewhere more reputable To buy a barbecue like this. Theyre not willing to back their workmanship And even text me pictures of the manual Showing me that it was my fault thanks Steve and Keth at Ace Hardware on Northwest bypass Great Falls, Montana Update just got off the phone with Traeger and because Ace Hardware will not Back their work they will replace my timberline, XL After Keth looked at the information he was given He offered an apology, and when trigger brought My New barbecue He came and picked it up and delivered me one That was put together he also admitted that they were wrong, and It definitely did not get shifted during travel And Traeger has now changed the design Of the fire box so that it will slide past the Auger tube. I changed my stars to four because of the effort But it was still a horrible experience, and ruined My weekend
Mar 24th, 2024

Usually find what I'm searching for and the customer service is great and always helpful.
Mar 18th, 2024

Service was great and the guy that helped us was very knowledgeable. Even helped load the snowthrower in -30
Feb 4th, 2024

Ace is the place! If you're one who tends to like places where the staff are experts in their field, this is it! Always someone around the corner to help you.
Jul 8th, 2023

Very Helpful
Jan 1st, 2023