First Interstate Bank

I sat in the drive thru for 20 minutes and no one helped me. They were helping the other people that were in the drive thru. I left without getting any help. I cant believe how awful this companys customer service is
Mar 20th, 2024

Normally, you put money into a bank to keep it safe, but First Interstate Bank seems to think your money is there for confiscation. There is a mess of rules hidden in fine print just waiting to snag your hard earned money. Additionally, the online banking website is lacking so that snail-mail and in-person visits are used to accomplish many of the functions offered virtually by normal modern banks. I opened an account before leaving town for a while thinking that I would deposit more and use it when I returned. Apparently there is some rule about account inactivity - they just start deducting money every month and don't tell you. After they stole about $50 I found out and tried to withdraw my money - nope the account is locked and can only be unlocked in person. I tried to close the account - nope, it must also be done in person... like it's 1990. $100 later when I returned to Montana I went in to close the account, their response was "You would have known that rule if you had seen it in the contract that no one reads". Yes, that is not paraphrasing. So let me paraphrase - that $100 is ours now because you didn't pull out a microscope to read the fine print. I also have a Bank of America account and an Ally Bank account and both have websites that are 100x more user friendly and neither have these obtuse rules. My Ally account has $10 in it and they've never charged a cent. So let me save you the headache and suggest that you find an alternative without the nickel-and-diming attitude of First Interstate Bank.
Jun 30th, 2023

Apr 25th, 2023

Great staff, lovely efficient, timely service. Always interested in offering services that may benefit you and no surprise banking fees
Jan 19th, 2022

If you are fresh to Bozeman and looking for all of your banking needs, this is the place to go. Friendly staff, night deposits and all within your shopping needs at Costco, Target, Gesundheit, Malibu Tan and more.
Apr 18th, 2021