St. Vincent Healthcare Medical Supply & Mobility

Haven't had a issue yet
Feb 23rd, 2024

I can't believe how bad this place has gotten. I used to receive my supplies from them for years. I'd get an email asking what supplies I needed, I'd respond and have them in the mail a few days later and they'd work with my insurance. Now -- there is no one to even answer the phone, and repeated voicemails to call me back are unanswered. Stopping by in person is met with indifference and apathy. And the store itself has the appeal of a backwoods gas station. I like to trade locally, all else being equal. But I'm now working with an online, out-of=state supply house.
Jan 17th, 2024

Dec 29th, 2023

Not the best place to deal with. The help is nice but the service leaves a lot to be desired.
Nov 6th, 2023

I have used St. Vincent's Med and Mobiity for probablygoing on 6 or 7 yrs now. I used to love them. They were always kind, courteous, and exceptionally on time. But in the last 6 mo or so they have really gone way down hill. They are chronically so understaffed that no one can answer the phone- it goes to VM every time you call. And don't expect to hear back the same day. Maybe you will but it might also be several days and another VM before yu hear anything, even if you are calling about broken equipment that is medically really important to you health- like wound healing. The customer service has declined dramatically, and I'm sure that's related to being understaffed. It sucks I known but also being short terse and just plain unwilling to work with your client base isn't going to make anyone's day any easier. Unfortunately, there isn't much competition in town bc some places don't offer all types of equipment and the other option that does is affiliated with the other hospital making communication with your Dr even more difficult. My wheelchair services have already gone somewhere else. I'd hate to have to separate out I'd hate to have to separate out wound care, hospital beds and mattress overlays, wheelchair, cpap etc but if my inability to get services delivered when I'm homebound continues I might have to.
Feb 2nd, 2024