Mercy-GoHealth Urgent Care

Worst urgent care Ive ever visited. Came in with my daughter to get a prescription for an inhaler refill. They refused to see us and told us to go to the ER, even though my daughter was not in distress. The ER doctor questioned why we came there and even called the urgent care to complain. I believe the staff at this urgent care just wants to collect a pay check without doing any work. It was close to lunch break and I think she didnt want to see anyone else. It ended up costing me $200 more in copay than it should have. All because of laziness on urgent care staff. Will never be back and will definitely tell others to find a different urgent care.
Jun 30th, 2022

I made an appointment online, showed on time and checked in. Nobody was at the front desk. A few minutes later, a lady walked out and asked if I had been helped and if I had an appointment. Sat down at the computer with another female and asked my name. Quietly said, I wouldn't have taken this last appointment . Then asks me what was wrong....before I could even get out symptoms and issues, she tells me she's not equipped to see me and go to the ER. I thanked them and got up to leave, not 1 person said another word as I exited. Maybe if they would hav answered when I called, I wouldn't have wasted my time just to be told to go to the ER.
Jun 29th, 2022

Jun 25th, 2022

Total Dishonesty!! I went in for a Covid Test. I was told they do not take my insurance, but if i wanted a test still it would cost me $70.00. I agreed to the $70 and got tested. I am still getting bills for $288 saying it is the fee for the office visit.I have called billing and the first time was told that it was wrong and to pay the $70 which i did. I just got off the phone will billing again today. They said there is nothing they can do and i still owe the $288. I feel they took advantage of the demand for testing during Covid. I would not use this Urgent Care, Mercy should be ashamed.
Jun 24th, 2022

The nurse who saw me was great. My problem is with their dishonest billing practices. They insisted that I pay $75 up front for a COVID test on 12/30/21. They told me due to special protocol they would not be billing my insurance. This seemed odd to me at the time, but I was in a bind and COVID tests were hard to find at the time. Later I found out that there was a government regulation recently enacted (prior to this visit) that insurance companies should cover COVID testing 100%. I called the billing office here and they told me they sent the bill to my insurance. I later got a statement that the visit was covered in full by my insurance. Yet, I still have not received reimbursement for the $75 they made me pay even though my insurance covered everything. They basically made double the money off me. Ive called their billing office at least 6 times since March only to be put on long holds and be told each time that they are escalating this, and I should receive my refund in a week. Its June, and I have never gotten a refund.
Jun 25th, 2022