Brick House of Washington

Beautiful house, Tarah definitely knows how to put together a perfect place to get away
Jan 31st, 2022

Awesome! Very attentive owner
Oct 2nd, 2021

Very disappointing. ****Highly suggest anyone exercise a high amount of caution before booking with this location**** We had booked a weeklong family vacation and in good faith reached out to the owners to obtain a refund. The owners of the Brick Rose agreed to pay, them sent the wrong refund amount, reported that they would send the refund minus booking fee in full, but there was an error on their computer & we would need to cancel it online on our end. The money was never sent. We would have been eligible for the full refund per the COVID policy had we not cancelled per their instructions . We followed up with Airbnb who stated that the owners declined to give us a refund. ****Intentionally misled guests for financial gain******
May 8th, 2021

Similar to another review, we had a horrible experience with Tarah, the host and owner of this Bed & Donuts. We had booked this property and at 4 weeks before our reservation date, requested to change the dates of our trip or cancel due to the COVID #s rising and health concerns among our group. She wouldn't cancel or change our reservation, stating that we had accepted a discount which caused our trip to be nonrefundable (which I don't recall seeing, nor was it in the fine print of her cancellation policy that I could find). The truly shocking part was that she wouldn't change the dates of our reservation; is there a good reason for this? We were willing to pay more for a different weekend. Three messages: 1. reaching out initially to see what we could do, 2. asking again, stating that my mother in law's doctor is urging her not to travel of which she responded, "did you purchase travel insurance?" which led me on a goose-chase to see if AirBnB offers travel insurance (it doesn't) and then researched travel insurance which wouldn't have worked for us anyway. The third email was me officially requesting a date change through the AirBnB app, I thought maybe then she'd see that we were willing to pay more for a different weekend several months from now. She simply wrote for us to cancel through AirBnB and that she was no longer interested in renting to us. I had to jump through additional hoop with AirBnB to get a doctors note and send it to them in order to get a refund, of which we did get our full refund, so this isn't at all a knock against AirBnB. We've had other cancellation experiences with other Hosts that went very well, even paying a service fee. I think AirBnB likely needs to limit the cancellation policies of the hosts, a full 30 days before the reservations feels like plenty of time to cancel and have the host find a new family for those dates. I do consider and have sympathy for small business owners. But Tarah wouldn't have been out any money for changing the dates of our trip, and her customer service skills were horrible with delays in responses, not responding to a direct question and basically putting us on her blacklist. She came across as a hateful individual and I'm grateful we didn't end up giving her our money.
Feb 20th, 2021

Like most of life, experiences have highs and lows, and this experience was no exception. We wanted to tour this house before renting for our wedding weekend due to the heavy investment. The owner provided us a timeframe to stop by and the tour of the house. The tour could only be what I could describe as utter chaos as she frantically ran throughout the house trying to flip it for the next set of renters. Ultimately we decided the house was the best option for us and we booked for the weekend of our wedding. Due to Covid our initial date was unfortunately cancelled and we were forced to search for a new weekend where Brick Rose and our venue were both open. We were able to mutually find a weekend that worked and for that we are grateful. Communication was lackluster at times, but the owner was able to accommodate our needs. The actual experience of the house was fantastic. You will not find a place that is more unique or filled with more character.
Dec 1st, 2020