The Lamp Stand is located at 1955 E Phelps St in Springfield, Missouri 65802. The Lamp Stand can be contacted via phone at 417-351-2197 for pricing, hours and directions.
Contact Info
417-351-2197
(417) 865-3725
Questions & Answers
Q What is the phone number for The Lamp Stand?
A The phone number for The Lamp Stand is: 417-351-2197.
Q Where is The Lamp Stand located?
A The Lamp Stand is located at 1955 E Phelps St, Springfield, MO 65802
Q What is the internet address for The Lamp Stand?
A The website (URL) for The Lamp Stand is: http://www.thelampstand.com/
Q What days are The Lamp Stand open?
A The Lamp Stand is open: Sunday: Closed Monday: Closed Tuesday: 10:00 AM - 5:00 PM Wednesday: 10:00 AM - 5:00 PM Thursday: 10:00 AM - 6:00 PM Friday: 10:00 AM - 6:00 PM Saturday: 10:00 AM - 3:00 PM
Q How is The Lamp Stand rated?
A The Lamp Stand has a 3.7 Star Rating from 55 reviewers.
I love The Lamp Stand, Sean and Shelly are always so welcoming and accommodating. John in the warehouse resolves my questions every time. The who team is outstanding and always professional. I recommend The Lamp Stand to anyone that asks.
Dawn Handley on Google
I ordered some soap and lotion from this store and was very excited because it seemed like a good deal. I shop online a LOT and have very rarely come across companies with such a poor customer service policy for issues that are their fault. I ordered two soaps and one lotion; instead, however, I received three soaps. Normally I might not have said anything to keep things easy but the lotion cost twice as much as the soap. When I called customer service, she made me text her a picture to prove the company sent me the wrong item. I was then asked to ensure I send the soap back and they would mail me my lotion. After four hours of no shipping or order confirmation from the company that they were sending me the correct product I called back. The same customer service rep said they wouldn't send me that until I printed the return label for the incorrect soap i needed to return. In other words, they don't trust you and do not take measures to make their own problem and mistake correct!! Gets worse. I shipped back the soap. They recieved it on a Wednesday. I called on Friday and they STILL had not shipped me my product. They waited until they got their product back to ship mine but forgot to ship it until I called to complain again! Worst customer experience from a company and I will not spend my money there again. I told the customer service rep what they did and she did not tell me I was wrong- just that she was following policy. This is not how you build trust with a customer base.
Business Response on GoogleJul 12th, 2022
Hello Dawn. Sorry about your experience. I realize we made a mistake in sending you the wrong product. Normally our process is to send a return label and make sure we receive the product back in good condition. We fo ask for a picture as well in case the product was damaged so we can claim with our vendors. However, in cases where we made the mistake and the customer received the wrong product we need to rethink how we handle it. Thank you for bringing light to this process. We clearly need to adjust how we handle returns when it's our mistake and we will. Please look for a personal email from myslef before the weekend. I want to make it right for you and earn your business back.
Lisa on Google
Beautiful store staff is super friendly and helpful will definitely go back for Christmas shopping .
Eileen Edwards on Google
Wonderful experience! Very quick delivery and fragile item was carefully packaged and arrived in excellent condition. I had been shopping for this ornament for months and they had the best price, plus the free shipping was an added bonus!
Glenda D. on Google
Giving two stars only because the Swan Creek melts were good. The McCalls were obviously very old, they were dry and crumbling and had no scent whatsoever. Had issues being unsubscribed from their mailing list. Hopefully that has been resolved. They also use Fedex with no signature confirmation and my package was dumped on the porch of our office on a weekend.
Business Response on GoogleApr 30th, 2023
Hello Glenda. We appreciate your insight and do want to respond. It's hard to say much about McCall's Melts. Ao many factors here including the scrnt you selected. As far as unsubscribing all customers must click unsubscribe and follow the instructions. We do check this process consistently and as of right now see no reason to adjust. We do use FedEx, UPslS and USPS. As a business it's not a good outcome when customers have to sign. We have seen more issues with customers complaining having to do that and not being home.
