UScellular

This is the 1st time I have ever written a bad review so please don't take this lightly. I was with us cellular for years. Went to verizon for 2 and just came back to us cellular. We traded in 6 phones and got 6 new phones. They took our 6 phones and after 3 bill cycles are still not giving credit for the promotion on 3 of them. I have been into the store 3 times, and have called 5+ times still and still have not had bill corrected. But even worse, they do not have coverage in many areas around Springfield (even Battlefield). Once you find out you can't use your phone they say too bad!! They talked us into a $600+ booster but then told us that it doesn't work in a "dead zone" and now their only suggestion is to find someone to take over our phones and contract. Sorry I don't believe in cheating people the way they do. This is a nightmare but it last 3 years. If you live anywhere in the area make sure and check their maps! It doesn't even have coverage at Cherokee Jr High. Updated So I ended up paying the 6 phones off since us cellular said it was my only option. So we lost the six phones we traded in and had to pay full price for the six phones we purchased. They told me they would be released within 24 hours. After 15 days they finally released all of them so we could go back to Verizon. That was the only option for us to use the phones and have service. Nightmare is over for us, but before you surrender your phones to them make sure they have coverage in your area. Areas we found that US Cellular has dead zones were Battlefield, south Springfield, Ash Grove, Willard and Walnut Grove.
Mar 12th, 2024

Dec 9th, 2023

The signal has went down hill so much in last year or so. But wanta say thanks to associate Isaac for helping try to find solution for us !!
Aug 19th, 2023

Jul 25th, 2023

My daughter and I were having trouble with our phones. CODY immediately helped us when we entered the store. He was great at asking the right questions and was able to solve our phone issues in just minutes. He went above and beyond by checking into our phone case replacements for us. I highly recommend the US Cellular on Glenstone because of employees like him. We will be going back to Cody when we are ready for new phones!
Jun 23rd, 2023