Jimmy John's

Jim Ellis _{on Google}

Mar 29th, 2024

Bought a caprice salad unwich. The wife is a vegetarian and asked for no meat. There was next to nothing in it. (Picture attached.) They charged us $10!
When I called the manager to ask about maybe getting a coupon for the next time to make up for it she blamed us for not asking for extra veggies. She also interrupted me constantly and said it wasnt her fault. And she eventually hung up on me.
Customer service is truly dead here.
As a side note: we went there once and had two sandwiches, two chips and a drink and spent $27.
Im extremely disappointed with JJs as a whole recently.
I wouldnt have written this review if the manager hadnt taken the hard line of blaming the customer.
Will never go back to this one. And may never go back to JJs ever.

David _{on Google}

Mar 22nd, 2024

I'm always a huge fan, it's consistently wonderful and I always look forward to eating there...but on the subject of rewards, 7 purchases and the reward is a bag of chips or a pickle, really? Kind of a major disappointment.

Brandon Lauthern _{on Google}

Mar 9th, 2024

I had a rather negative experience upon my last visit and I won't likely be back for a while.
I walked in during the busy lunch rush with $115 in cash on me. I ordered an Italian Night Club combo, add Jimmy Peppers and avocado spread. The cashier rang me up and stated my total was $15.45. I proceeded to hand him a $100 bill. He wouldn't take it, saying that there was 4" square piece of paper on the front door declaring that they wouldn't accept any bills larger than $20. So I told the gentleman that I only had $15 in small bills. By this time there was a line behind me and my sandwich was already made. He tried to add rewards to my order for a discount, to no avail. So I said, "I guess take the avocado spread off." The cashier then picked up the sandwich and handed it back to the kitchen staff saying, "make this without avocado spread so he can afford his lunch." I felt like that was pretty rude and embarrassing. The kitchen staff then remade my sandwich and he charged me $14.10. I had to wait for my sandwich and I assume they threw the other one away? The whole situation just seemed ridiculous to me. . . . Over 45 cents? The sandwich was good, but my lunch experience was kind of ruined. I'm not one to be easily offended, but this all seemed soo wasteful and dumb to me. It definitely could have been handled better. $14 for a cold sandwich and chips isn't worth this situation being added on top of it. I was very put off and will not likely return to this location.