The Lamp Stand
-
1955 E Phelps St
Springfield, MO 65802 - 417-351-2197
Hours
Chamber Rating
-
Taryn Hampton
I love The Lamp Stand, Sean and Shelly are always so welcoming and accommodating. John in the warehouse resolves my questions every time. The who team is outstanding and always professional. I recommend The Lamp Stand to anyone that asks.
Jul 7th, 2023 -
Lisa
Beautiful store staff is super friendly and helpful will definitely go back for Christmas shopping .
Jan 1st, 2023 -
Eileen Edwards
Wonderful experience! Very quick delivery and fragile item was carefully packaged and arrived in excellent condition. I had been shopping for this ornament for months and they had the best price, plus the free shipping was an added bonus!
Jan 1st, 2023 -
Glenda D.
Giving two stars only because the Swan Creek melts were good. The McCalls were obviously very old, they were dry and crumbling and had no scent whatsoever. Had issues being unsubscribed from their mailing list. Hopefully that has been resolved. They also use Fedex with no signature confirmation and my package was dumped on the porch of our office on a weekend.
Dec 9th, 2022 -
Dawn Handley
I ordered some soap and lotion from this store and was very excited because it seemed like a good deal. I shop online a LOT and have very rarely come across companies with such a poor customer service policy for issues that are their fault. I ordered two soaps and one lotion; instead, however, I received three soaps. Normally I might not have said anything to keep things easy but the lotion cost twice as much as the soap. When I called customer service, she made me text her a picture to prove the company sent me the wrong item. I was then asked to ensure I send the soap back and they would mail me my lotion. After four hours of no shipping or order confirmation from the company that they were sending me the correct product I called back. The same customer service rep said they wouldn't send me that until I printed the return label for the incorrect soap i needed to return. In other words, they don't trust you and do not take measures to make their own problem and mistake correct!! Gets worse. I shipped back the soap. They recieved it on a Wednesday. I called on Friday and they STILL had not shipped me my product. They waited until they got their product back to ship mine but forgot to ship it until I called to complain again! Worst customer experience from a company and I will not spend my money there again. I told the customer service rep what they did and she did not tell me I was wrong- just that she was following policy. This is not how you build trust with a customer base.
Jan 30th, 2023
Contact Info
- 417-351-2197
- (417) 865-3725
Questions & Answers
Q What is the phone number for The Lamp Stand?
A The phone number for The Lamp Stand is: 417-351-2197.
Q Where is The Lamp Stand located?
A The Lamp Stand is located at 1955 E Phelps St, Springfield, MO 65802
Q What is the internet address for The Lamp Stand?
A The website (URL) for The Lamp Stand is: http://www.thelampstand.com/
Q What days are The Lamp Stand open?
A The Lamp Stand is open:
Wednesday: 10:00 AM - 5:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 3:00 PM
Sunday: Closed
Monday: Closed
Tuesday: 10:00 AM - 5:00 PM
Q How is The Lamp Stand rated?
A The Lamp Stand has a 3.7 Star Rating from 55 reviewers.
Hours
Related Categories
Ratings and Reviews
The Lamp Stand
Overall Rating
Overall Rating
( 55 Reviews )Taryn Hampton on Google
I love The Lamp Stand, Sean and Shelly are always so welcoming and accommodating. John in the warehouse resolves my questions every time. The who team is outstanding and always professional. I recommend The Lamp Stand to anyone that asks.
Lisa on Google
Beautiful store staff is super friendly and helpful will definitely go back for Christmas shopping .
Eileen Edwards on Google
Wonderful experience! Very quick delivery and fragile item was carefully packaged and arrived in excellent condition. I had been shopping for this ornament for months and they had the best price, plus the free shipping was an added bonus!
Glenda D. on Google
Giving two stars only because the Swan Creek melts were good. The McCalls were obviously very old, they were dry and crumbling and had no scent whatsoever. Had issues being unsubscribed from their mailing list. Hopefully that has been resolved. They also use Fedex with no signature confirmation and my package was dumped on the porch of our office on a weekend.
Dawn Handley on Google
I ordered some soap and lotion from this store and was very excited because it seemed like a good deal. I shop online a LOT and have very rarely come across companies with such a poor customer service policy for issues that are their fault. I ordered two soaps and one lotion; instead, however, I received three soaps. Normally I might not have said anything to keep things easy but the lotion cost twice as much as the soap. When I called customer service, she made me text her a picture to prove the company sent me the wrong item. I was then asked to ensure I send the soap back and they would mail me my lotion. After four hours of no shipping or order confirmation from the company that they were sending me the correct product I called back. The same customer service rep said they wouldn't send me that until I printed the return label for the incorrect soap i needed to return. In other words, they don't trust you and do not take measures to make their own problem and mistake correct!! Gets worse. I shipped back the soap. They recieved it on a Wednesday. I called on Friday and they STILL had not shipped me my product. They waited until they got their product back to ship mine but forgot to ship it until I called to complain again! Worst customer experience from a company and I will not spend my money there again. I told the customer service rep what they did and she did not tell me I was wrong- just that she was following policy. This is not how you build trust with a customer base.
Overall Rating
Overall Rating
( 55 Reviews )Write a Review
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