417 MARS- Heating & Air

Service: Oven repair
Jun 27th, 2023

Service: Dryer repair
Jun 22nd, 2023

Our refrigerator quit working 5 1/2 weeks ago. Another repair company failed to trouble shoot the problem. American Home Shield contacted Dewey, and he immediately made arrangements to work around my schedule. That same afternoon, the issue was diagnosed and the new part was ordered. The part arrived late the next afternoon and Dewey did not waste any time coming back to complete the job. I would highly recommend Dewey with 417 Mars LLC. He provided excellent service and was very professional, knowledgeable, kind and understanding.
Jun 14th, 2023

Highly recommend this business. Very fast and knowledgeable service. I was introduced to this owner through my home warranty and will continue to call for all my appliance needs. Previously, my warranty sent Sears but all you get for communication with them is automated and outsourced. With 417 Mars you get personal service directly. Request 417 Mars from your warranty provider!
Jun 14th, 2023

We had a home warranty claim on our ice maker in our refrigerator. He came out and took the ice maker out; however the description on the claim was inaccurate, so they denied it. I tried to contact him for three days and he purposely avoided the conversation. I told him I would pay him to come and fix it without the warranty coverage, since he initially took it apart and he still didn't respond. I'm extremely angry over the intentional disregard for discussion after the claim was inaccurately documented and zero customer service to follow up. I have documentation to prove my post here.
Jun 13th, 2023