Firehouse Subs Laura K

Got wrong order. No compensation.
Feb 13th, 2024

Jan 20th, 2024

Awesome subs. Good service.
Dec 10th, 2023

Posting one star because of the manager. Yelling at your employees in front of customers and a new hire doing paperwork is never good. I could not believe that he would act in such a way. I wont be back and it is a shame nobody should run a business like this.
Dec 3rd, 2023

Placed an online order with Uber Eats totaling $11 while on my lunch break. Went to pick up and they didnt have my order they said. I provided 2 confirmations and receipts plus my bank statement showing I indeed placed an order. They said theyd go look again for the ticket. As I waited I called Uber eats who also confirmed yes my order was successfully placed and paid with no issues on their end. Kept waiting. Worker said they cant help me until they speak with corporate which sounded insane to me considering I had all the proof and it was an $11 food order waited even longer and ended up missing my entire lunch break. The employees lack customer service or basic service skills to be left running the show in my opinion. They should be able to handle certain situations without needing to call the managers over an $11 sandwich order ended up waiting 1 whole hour and finally the employee says I guess Ill just take your word for it that you actually ordered the sandwiches like insinuating I was there an hour to steal a sub sandwich or something? Like really? Even after I called Uber and showed 3 different confirmations of the order! Absolutely disrespectful and disappointing. Customer service goes a LONG WAY!
Dec 5th, 2023