AAA Saint Peters Insurance and Member Services

A great company
Oct 10th, 2023

I'm lost for words.Yes saving money is nice but I'd rather be treated with respect and I call my agent to pay bill nobody seems to answer phones I leave a message for my agent months ago not one call back . I understand people are busy and short staff but at the same time what about your customers just trying to pay a bill or has a question and you don't receive a call back from your agent that you called? I'm told I will call you back in 15 minutes when he did answer nope never got a call back from him or anyone so now I just call whoever I can get to take my payment or answer my question but told I need to talk to my agent to answer question .I don't leave reviews but this has gone on for past 7 months! I just ask that you appreciate your customers and if your not going to call back then have someone do it for you show respect
Jul 31st, 2023

We asked for a new QUOTE and they charged our card $2000! Peter Kalvachev, the agent, was rude and insulting when we wanted our money back! I asked for an apology and Peter refused saying he hasn't done anything wrong. Terrible customer service.We'd been AAA members for more than 40 years. No more!
May 15th, 2023

Mar 21st, 2023

This is one of the best AAA agencies. Anytime I call and need anything they always make sure to get me taken care of. My agent that sold me the policy is often busy but the team that works in this office truly works as a team to make sure all your insurance needs are met not to mention my premium and coverage are the best rates I have ever received over any other insurance carrier.
Mar 13th, 2023