The Reserve At Fountainview

Lived here for 3 years. The complex is run in a way to take advantage of you in ever scenario. If you are at the pool a second past the closing time (generally 7:30 during the summer when the sun is still up) the 6 foot metal gate locks behind you so you cant leave. They will then (per their own words) call the police and attempt to charge you with trespassing. Their own rules state no solo bathers meaning if you live alone, you cannot be at the pool if there is no one else there. They will fine you. When you move you, the water and sewer charges are taken out of your security deposit (which is normal). They will then lie about the remaining charges/fees to magically come to the exact remaining dollar amount they owe you so that you receive no money back. They will charge about $50 a month if you use autopay as a convenience fee. The head manager is as unfriendly and rude as humanly possible, as if its the only thing that bring her any joy. Got yelled out in front of people touring because I asked why the pool times changed to close earlier in the summer. The other lady at the front desk just told me it wasnt worth it to talk to her and to basically walk away because of how mean she is. They will charge you $10(?) for a lightbulb with out confirming if you agree to that. They told me well its cheaper than buying it at the store so we assumed youd want to pay less. Dont even try to end your lease early or they will charge you literally $1000s of dollars in fees, including changing the price of the rent to a much higher amount. I asked for an itemized list of charges when I moved out and found numerous ridiculous monthly fees included in my rent that they never tell you about. Dont worry though, they have a resident appreciation day where you get a free meal from a food truck. Itll be at 8pm in the middle of December outside and take 3 hours to get food lol they didnt see how that might have been an absurd idea. All around horrific complex management group and front office managers that will do nothing but lie to you, yell at you, and nickel and dime you to death. If you do end up moving here, just talk to your neighbors. Ask them how they feel about speaking with Heather in the front office. You wont get a single good review from them. But hey, the bathrooms are huge and its quiet/clean so theres that lol
Nov 10th, 2023

Jun 23rd, 2023

I visited family here for Easter dinner.
Dec 7th, 2022

Mar 17th, 2022

Leasing manger rude, I moved out a year ago, still havent received my deposit.
Feb 16th, 2022