Westport Social

Celebrating my wife's and her twin sister's 40th birthdays was a momentous occasion for us. As first-time birthday celebrants, we wanted to make it unforgettable by hosting a surprise party at Westport Social on March 6th, between 2-5 pm. However, the experience fell short due to significant service, food quality issues, premature cleaning up, and an unexpected policy on leftover food. 1. Service Shortcomings: The service was far from satisfactory. Despite spending a considerable sum of $2782.27 for the event, we were allocated only one server for over 20 guests. This lone server was also juggling other tables simultaneously, leading to neglect and delays in attending to our needs. 2. Food Quality and Safety Concerns: The food quality at Westport Social left much to be desired. We opted for sliders, chicken on skewers, wings, and pizza, but all were disappointing. Instead of being served in stages to maintain freshness, everything arrived at once. Consequently, the burgers went stale, the chicken and pizza turned cold, and the wings were overcooked, dry, and almost inedible. Of particular concern was the apparent disregard for food safety practices. Leaving cooked chicken out at room temperature for an extended period, in violation of food safety regulations, raised serious doubts about the establishment's adherence to proper food handling practices. In hindsight, while we initially hoped to take some of the food home, upon reflection, we realized that the quality of the chicken wasn't worth saving anyway. 3. Premature Cleaning Up: Adding to our dissatisfaction, the staff started cleaning up before our reservation time was over at 5 pm. It felt like they were rushing us out, even though we had paid for the entire duration. 4. Manager's Response: The manager's response was particularly disheartening. Rather than acknowledging our concerns, he defensively justified the policy, insinuating that allowing guests to take leftovers might be perceived as exploiting their buffet offer. Moreover, his reluctance to accommodate a simple request for to-go boxes for the birthday girls further highlighted the establishment's lack of customer-centricity. As a general manager myself, I was appalled by the disrespect and disregard for customer satisfaction displayed by Westport Social. Despite the significance of the occasion and the considerable investment made, the overall experience fell far short of expectations. Therefore, I strongly advise against using their services, given their apparent disregard for guests' experiences and needs. Final Note: This review is not intended to discredit or disparage but to highlight areas for improvement. Celebrating twin milestone birthdays should have been a joyous occasion, but unfortunately, the shortcomings of Westport Social marred the experience. I urge the establishment to reconsider its policies and prioritize customer satisfaction to ensure better experiences for future patrons. Additionally, adherence to food safety regulations should be a top priority to prevent potential health risks for customers.
Apr 8th, 2024

Apr 7th, 2024

Always fun, always delicious, always packed!!!! Live bands are awesome!!!! Especially the Dirty Muggs!!!!! The games are fun too!!!! Basketball, Shuffle Board, Foosball, Ping Pong , and Pool!!! Bocce Ball! Vegetarian options: They have veggie pizza. Parking: There is plenty of parking around the whole facility!!!! Wheelchair accessibility: They have a ramp.
Apr 5th, 2024

Apr 4th, 2024

Westport social is a drinking and dining experience unlike anywhere else i can think of. The atmosphere exudes a uniquely fun - with games such as bocci ball, shuffle board and basket ball (yes),yet classy finishes and excellent food and cocktail options. Add the fact there are massive sports laiden televisions on every wall - the business meeting rooms upstairs become all the the more alluring as a team building event. I really appreciate this place, needed in the market! 5
Apr 2nd, 2024