Firehouse Subs Hampton Village

Gave us the completely wrong order. We ordered 4 subs and all 4 came out wrong - we only found out after bringing the to-go order home. Dont know how they could mess it up since we were the only customers inside. Wont be coming again.
Apr 4th, 2024

Ordered online on February 23rd. I get there they don't have the meat I ordered but they had a substitute they didn't have the sauce that came on the sandwich or the the toppings. I refused the sandwich. I have been trying to get a refund for a sandwich I did not accept. I've never been called, contacted or anything. I have called the customer service number several times to no avail.
Feb 26th, 2024

Didn't wash hands they where sitting down cursing each other out smh
Feb 23rd, 2024

Feb 14th, 2024

We ordered online 2/7/24 and when we went to pickup there was only one employee in the whole store and a bunch of people waiting. At some point they just walked off and never returned so everyone started leaving. Honestly not too mad at this point, its hard to get staffing and if I were the only one there I would probably leave to. We went somewhere else and figured we would just ask for help online and get a refund, no big deal. I have spoken numerous times to Firehouse customer support and while they have been apologetic they have been incredibly unhelpful. They said that there is nothing they can to but at some point the store will contact me and they cant guarantee when that will be. Im very disappointed in how this is being handled.
Feb 14th, 2024