Kramer & Frank PC

I found Kramer and Frank very responsive and helpful during my issues with my past due bills. they answer all my questions and set me up on a reasonable payment plan.
Feb 28th, 2024

I just dont understand why the people here are so mean and grumpy. Theyre not the one being garnished and it doesnt even matter if you talk to them nicely they still get rude anyways and theyre not very helpful they make you feel stupid if you asked them something that you may not understand and they all like to rush you off the phone. Just because you work for a debt collection company doesnt mean that you have to be so rude to people.
Dec 16th, 2023

Extremely spacious!
Oct 8th, 2023

Do something about it! Complaints about lawyers should be made in writing detailing the complaint and mailed to the Office of Chief Disciplinary Counsel, 3327 American Avenue, Jefferson City, MO 65109. Contrary to common belief, it is the Supreme Court of Missouri not The Missouri Bar that is in charge of the state's lawyer discipline system. To protect the public, the Supreme Court oversees a mechanism for investigation and, where necessary, discipline of lawyers who fail to meet their professional obligations. Only the Chief Disciplinary Counsel has the authority to investigate and refer complaints that may be best resolved outside of the traditional disciplinary system to The Missouri Bar Complaint Resolution Program.
Aug 10th, 2023

Kramer & Frank PC is absolutely distasteful. Not only can they not manage their own business and accounts but theyll put ALL the blame on you. For the first year, they had my account sitting in someones files that wasnt even in office, they were out for prolonged leave and they werent managing the voicemail box of that person either. Mr Jason P, is someone who says to handle your case but wont do anything. He cant even answer the phone or return calls timely. Then at another point the account/reference number I had was wrong because they CHANGED my account number and I was not alerted with any type of mail correspondence. Then because of THEIR indiscretions I got taken to count where the first time they didnt even show up! Oh wait, they filed for movement to another day. I showed up though, missing work. (All of this W/O even a summons or alert that I was being taken to court.) I found out by seeing my name on the docket. They didnt even TRY to give the summons, my significant other was always home. No one ever came by. The second court date THEY were late. The judge themselves said if they dont show up hed file for dismissal! Not once did they uphold their agreement to send the payment arrangement information to me, took forever just to get any information I could after SO many phone calls. No account updates mailed or emailed as I requested. Then I call and call and call, wouldnt hear back for weeks. I updated my phone number with them TWICE and they still called the old number. They are lazy, unorganized and unable to do so much as keep clients information up to date and in order. Keep records of all your calls to them, the dates, times, if you left a voicemail and then when you hear back.
Feb 6th, 2024