Stephen Kuhn: Allstate Insurance

Avery _{on Google}

Feb 25th, 2024

TL:DR Feel free to get all but not from Stephen Kuhn. Stephen Kuhn has no brain. Him and his staff can't figure out the resolution to basic problems with all of the clues in front of them and once presented to me with all of the information, I figured out the issue. Stephen proceeds to blame me for him and his staff's incompetence when it is their job to figure out why there's an issue so I have a seamless insurance experience. I had 3 policies and 2 would get taken out of my account just fine and for some reason the renters always had trouble. Him and his staff who have all of the information could not figure it out when I did it in 5 seconds. All I knew was 2 would work and one wouldn't. As soon as Stephen stopped throwing a fit for 2 seconds, he read out what he saw on his end and I saw the Debit (not credit as Stephen states but he's not bright as we can see) had just expired. Stephen could not figure that out. They never even tried to look at payment method and if that was an issue. They just stopped calling me to get the payment, sent me an email and sent me to collections for $27. I have been paying thousands of dollars for years and this is how they treat customers here. Any bill company, if the payment method you have on file expires they call and ask for a new/updated one. That's pretty standard practice. Maybe they are just lazy and are there to collect an easy check. He looks lazy and that culture just seeps out into his staff. I have no issues with Allstate as an institution and they have gotten any issues handled for me as far as accidents and break-ins went. Get Allstate just not from Stephen Kuhn. I spoke with corporate and they should be reaching out to him soon. Look at my past reviews. 99% are 5 star, detailed glowing praise of the establishment. I travel all across this great country, hundreds of businesses and this man is the worst business owner I have ever had the displeasure of speaking with. 1.7 million views. Most bad businesses I don't even rate but this man is exceptionally bad and I will let every single person in the area know that this man treats customers like garbage.That's how bad this man and his staff are that their job.

Stephen Kuhn _{on Google}

Jan 25th, 2024

Our agency is located in concord plaza and has helped over 2000 households in our area.

Katie Thomas _{on Google}

Jul 18th, 2023

I have been a customer with Mr. Kuhn for 10+ years. He and his team have always been professional and efficient each time I have had to contact them. Highly recommend!

mirwais qarizada _{on Google}

Feb 2nd, 2023

Allstate dont deserve a single star! My car broke down on me and I called Road side assistance at 1pm and its 8pm now still no help! Very disappointed! Switching insurance ASAP!

Paul Reimler _{on Google}

Sep 22nd, 2022

Great service.