Parcel Insurance Plan

Hours

Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM

Chamber Rating

1.3 - (25 reviews)
2
0
0
0
23
Read Our 25 Reviews

Chamber Rating

1.3 - (25 reviews)
2
0
0
0
23
  • DaddyNick Del Giudice

    Martee Israel emailed me about my claim. He was uncommunicative and irresponsive. Like any "insurance plan" they will try and find any reason to deny your claim. I was not given any actual reason other than a copy and paste of the tracking information. Unprofessional and not helpful at all. Edit per reply: As I explained, ebay shippedthe item from their shipment center. There was nothing "prohibited". And as it showed, they had sent it back to me, wherein it was lost in transit as per the updated return tracking number I provided that you conveniently ignored. My comments still stand and you have further showed your ignorance and justified the poor Google rating your company has earned.
    Mar 30th, 2024

  • Brian H

    Completely useless insurance company with terrible support. They make it so hard to do a claim I cant even find time. Guess thats the point is to not payout claims. Please eBay I know you dont do anything right but please find someone else to partner with this is terrible
    Feb 10th, 2024

  • Hunter85 00

    Don't file with them. Go through the company that shipped the item you have insurance through. I had to keep calling them for an update and then only got a partial refund and no explanation why I only got a partial refund. Never again!!
    May 17th, 2023

  • Shane Gibson

    Lisa Lash helped me via chat today and thought it was very funny that I wanted to have my Documents reviews for my insurance claim she typed LOL when asked for help reviewing these files. 4/28/23 1:56PM
    Apr 15th, 2023

  • Stewart

    Great company. They always come through on eBay claims
    Dec 2nd, 2022

Read Our 25 Reviews

About
Parcel Insurance Plan

Parcel Insurance Plan is located at 9666 Olive Blvd #200 in Saint Louis, Missouri 63132. Parcel Insurance Plan can be contacted via phone at 800-325-7390 for pricing, hours and directions.

Contact Info

  •   800-325-7390

Questions & Answers

Q What is the phone number for Parcel Insurance Plan?

A The phone number for Parcel Insurance Plan is: 800-325-7390.


Q Where is Parcel Insurance Plan located?

A Parcel Insurance Plan is located at 9666 Olive Blvd #200, Saint Louis, MO 63132


Q What is the internet address for Parcel Insurance Plan?

A The website (URL) for Parcel Insurance Plan is: http://www.pipinsure.com/


Q What days are Parcel Insurance Plan open?

A Parcel Insurance Plan is open:
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM


Q How is Parcel Insurance Plan rated?

A Parcel Insurance Plan has a 1.3 Star Rating from 25 reviewers.

Hours

Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM

Ratings and Reviews
Parcel Insurance Plan

Overall Rating

Overall Rating
( 25 Reviews )
2
0
0
0
23
Write a Review

DaddyNick Del Giudice on Google

image Martee Israel emailed me about my claim. He was uncommunicative and irresponsive. Like any "insurance plan" they will try and find any reason to deny your claim. I was not given any actual reason other than a copy and paste of the tracking information. Unprofessional and not helpful at all.
Edit per reply: As I explained, ebay shippedthe item from their shipment center. There was nothing "prohibited". And as it showed, they had sent it back to me, wherein it was lost in transit as per the updated return tracking number I provided that you conveniently ignored. My comments still stand and you have further showed your ignorance and justified the poor Google rating your company has earned.

Business Response on Google Mar 31st, 2024
Thank you for this review. We have reviewed your email correspondence with our claims team. As we explained, eBay is showing your shipment contains prohibited goods. You may contact eBay to request a return or it will be liquidated. We handle the claims for the free shipping protection coverage included with your label. Per the terms of the label service, the free shipping protection coverage does not apply if the item is prohibited or otherwise not compliant with the service terms.Edit to add additional response: We appreciate the additional clarification. The eBay distribution center has determined your item was prohibited. We cannot override that decision. The free shipping protection does not apply if the item is prohibited or non-compliant, regardless if the item was lost or damaged during shipping to your buyer or while being returned to you.

Brian H on Google

image Completely useless insurance company with terrible support. They make it so hard to do a claim I cant even find time. Guess thats the point is to not payout claims. Please eBay I know you dont do anything right but please find someone else to partner with this is terrible

Business Response on Google Feb 12th, 2024
Thank you for this review. As we explained during your chat, you must wait 15 days to file a claim for a "lost" package for the eBay Standard Envelope label you purchased. You did not provide a tracking number during the chat, but once the 15 days have passed, if you believe your package is lost, you can simply complete the one page claim form online and most claims are processed in 2-3 business days. We look forward to reviewing your claim once you have submitted it.

Hunter85 00 on Google

image Don't file with them. Go through the company that shipped the item you have insurance through. I had to keep calling them for an update and then only got a partial refund and no explanation why I only got a partial refund. Never again!!

Business Response on Google May 28th, 2023
Thank you for this review. However, we do not have a record of any recent claims or calls from anyone named "Hunter", nor do we have a record of any recent unexplained partial claim payments. If you filed your claim with Parcel Insurance Plan, please contact us at [email protected] with your claim number so we can assist you further.

Shane Gibson on Google

image Lisa Lash helped me via chat today and thought it was very funny that I wanted to have my Documents reviews for my insurance claim she typed LOL when asked for help reviewing these files. 4/28/23 1:56PM

Business Response on Google Apr 10th, 2023
Thank you so much for this review. We were simply surprised that you were checking status 3 minutes after submitting the documentation. We're glad we were able to confirm receipt once the email arrived and approve your claim within 20 minutes. We hope you have a great rest of the afternoon!

Stewart on Google

image Great company. They always come through on eBay claims

Business Response on Google Mar 24th, 2023
Thank you! We appreciate your business.

Load More Reviews

Overall Rating

Overall Rating
( 25 Reviews )
2
0
0
0
23

Write a Review

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