Genesis Health Clubs - Ballpark Village

Quit missing payroll
Apr 7th, 2024

Apr 4th, 2024

Mar 12th, 2024

Feb 4th, 2024

The equipment in the gym is nice, but I did not have a good experience with anything else. I joined because I saw they offered multiple fitness classes, which was exactly what I was looking for. Come to find out, the fitness classes that they have on their website to sign up for arent all operating classes. More than once I had made a trip to the gym after work to go to a fitness class I signed up for just to be told the they no longer offer that class, even though its still available to sign up for on their website. In a separate instance, I tried taking advantage of their personal training sessions they offer to all new members. I was left waiting for my instructor over 20 minutes past my scheduled time for the session to start. We didnt train at all during that session. All he did was have me do a couple exercises to see where I was at to offer me their personal training packages that were hundreds of dollars a month. My final straw and the reason I decided to write this review was when I tried to cancel my membership at the beginning of March. I called asking to cancel and was told I need to come in for that. I work on the weekdays and was told I could only come when a manager was there to cancel. I finally was able to make it after work one day and as I was canceling they told me I was not only going to be billed for this month, but I will also be billed for April too. When asking about it and telling them I called a few days prior, I was told there was nothing they could do and that they were still going to have to charge me for April despite everything. I tried to talk to someone about the issues through the contact us link on their website and nobody ever contacted me. Their customer service is the worst I have ever dealt with. I do not recommend this gym to anybody. They do not care about their members at all.
Mar 26th, 2024