Deluxe Cleaning

Business van reeked of pot going 60 mph in a 40.
May 23rd, 2023

Service: Deep clean
Dec 2nd, 2022

Deluxe Cleaning greatly disappointed, and I cannot recommend them. We hired Deluxe to deep clean our home prior to putting it on the market. One of the crew members arrived at 9am smelling of weed and munching junk food. He spent much of the day on his cell phone discussing some friend's or family member's criminal-law problem. This guy, plus another crew member, took off early without telling other members of the crew. On the plus side, the windows were done very well. The steam cleaner did a fine job on the carpets and the upholstered furniture. The general cleaning, however, was poor. I had to point out obvious things that were missed or done only partially: dirt, scuff marks, cobwebs, grease marks on the stove splashboard, etc., the kind of stuff you pay deep cleaners (in Deluxe's case, $40/hour per person) to actually clean. Basically, except for one guy, the general-cleaning crew did not seem to care but simply went through the motions. Specific examples of not caring include Deluxe crew members removing electrical outlet covers to plug in the vacuum, then failing to put the covers back; they were just left on the floor next to the outlets. Shelving was removed but not put back. When I pointed these numerous and signficant deficiencies out to Deluxe's Mike Driscoll, he gave no apology and took no responsibility, just repeated his sales pitch of how great Deluxe was and how long it had been in business. From a customer-service standpoint, the man appeared tone deaf. This was infuriating. Driscoll did send people in the next day and day after. Supervising this work took up hours of my time and hours of my real-estate agents' time. We had to ride and ride and ride Deluxe and its crew to get the job done right. Lest you think I am some whiny-Karen customer who cannot be satisifed, I told Driscoll that my real estate agents -- impartial and experienced professionals who had in fact recommended Deluxe -- would be the ultimate judges of when the house had been properly deep cleaned. Driscoll's final bill ran 50% over the estimate. Driscoll claims to have written off a substantial portion of crew time, but he never acknowledged responsibility or showed regret for sending uncaring and incompetent people in the first place. Nor was there any recognition by Driscoll of his having grossly underbid the work -- just a demand for payment of the invoice in full. Will Deluxe get the job done for you? Based on my experience, only if you ride them constantly and are prepared to pay way over the estimate. From what I have seen, if you want deluxe cleaning done professionaly and efficiently, look elsewhere than Deluxe Cleaning. Services: Interior & exterior window cleaning, Cleaning, Carpet cleaning, Deep clean
Mar 17th, 2022

Just had these people over to clean my gutters. Checked them afterwards with a drone. This would have been an easy thing to "skimp" on since most people cannot see their gutters. Good news! These people did EXCELLENT work and the price was wonderful. So good I'll be able to have them back twice a year. Very happy. Need to see what else they offer.
Dec 24th, 2019

I ALWSAYS read reviews prior to requesting service from companies. I googled reviews for Deluxe Cleaning Service. I combed through review after review of 5 star ratings and was thoroughly please with what I read. I work overnights and was lightly napping when they arrived for my 9am appointment for Duct Cleaning service. The crew was on time, they introduced themselves and explained everything that they would be doing. I left them to get started and lightly dozed in and out while watching TV in my bedroom. Let me tell you....these nice men were quiet, professional and handled everything with care. They took the time to label each vent prior to scrubbing them clean with soap and water. After packing up to leave they advised me that their service was complete. I looked around each room and they cleaned up after themselves so good that it looked as though they were never here!! I had mentally prepared myself to clean once they left, but to my surprise I didn't have to clean anything!! I would recommend them over and over again!!! Service: Cleaning
Jul 11th, 2020