Enterprise Car Sales

I put a down payment and signed a contract for a vehicle on 3/20/2023. I was told it was being sent to Bommarito VW the next day for repairs that would likely take 7-10 days. On 3/31/23, I was was told the part the car needed was arriving that day. After multiple follow-up calls by me, I was told by the manager Frank Pettis on 4/5/23 that the part was back ordered for close to 30 days and that the car was still at Bommarito VW awaiting the part and repairs. Imagine my surprise when I drove to the Enterprise lot the next day and found the car I had a contract on sitting in their sales lot with new damage to the rear drivers side tire. I went and asked why my car was sitting there and not at Bommarito and was not provided with a coherent explanation that made any amount of logical sense. Needless to say, I filled out the paperwork to decline the car and releasing the title back to the state. I used a family members friends and family discount certificate of which they only get one, and apparently cant be guaranteed to work at any other Enterprise sales location now that its been used on a purchase that never went through full processing. This was a disappointing experience on many levels.
Apr 11th, 2023

Apr 9th, 2023

Process was simple. I knew the car I wanted, I was good with the price. The sales associate and the whole sales team was wonderful. A deer took my car and Enterprise had me in a new car that same day. Done and done.
Apr 9th, 2023

I love my new car.! Thanks to Darian for helping through the whole process!
Apr 7th, 2023

Great customer service from all the staff! I will always buy my vehicles from enterprise!
Apr 2nd, 2023