Bank of America Video Banking

So glad you have so many video conferences available in there but cant get in for over 6 months.
Jan 17th, 2024

Door only opens about 1/5 of the time, terrible always try on the way to Lindbergh and end up driving more.
Sep 9th, 2023

I made several changes to my account and my account got froze. Due to the type of changes made, I had to go to an actual location and have it unlocked. Given that Bank of Americas fraud department is excellent and has helped me out tremendously in the past when I was being scammed, I couldnt really be upset about it, as they as protecting my finances. When I attempted to go to the first location 45 min from my home, they only had 2 employees (one greeting and figuring out client needs, and the second at the teller counter). Needless to say, they didnt have another person available to help me. So today I traveled an hour to Lemay Ferry Rd, in hopes of getting my account unlocked. When I walked in the door, it was like the gates of heaven opened and had several smiling faces greeting me, eager to help. Lauren was so kind and helpful, and after a few phone calls, was able to unlock my account. She then took the opportunity to discuss additional services available through your App that my partner and I have been searching for information on! We discussed our plans on buying a home, my partner building his credit through obtaining a CC, and something we are currently working on, which is budgeting and saving. The quality of service provided by Lauren is why I still bank here, even if I have to drive an hour to physically go to the bank. As I discussed with her, I can do 95% of my banking right through the app which is so convenient. Furthermore, through coming into the actual bank, Lauren guided me to so many services and information I didnt even know was available. I am thrilled leaving this location and knowing I have a home bank where I will receive exceptional care and service. I was actually thinking of trying to find a local bank, but I was reminded today by this location why I havent and wont switch banks! Thank you Lauren for all your help and making the trip well worth it!!!
May 30th, 2023

Jan 6th, 2022

Horrible service and horrible manager. Always under staffed and slow.
Aug 19th, 2020