Hampton Inn & Suites St. Charles Old Town Area

Chris Prestemon _{on Google}

Mar 25th, 2024

I left my daughters precious blanket in the room and the staff promptly found it. So for that, the service deserves 100000000000 stars!
The complimentary breakfast is very good considering the price! And the pool is pretty good. Small but still fun.

KaeMee Schacht _{on Google}

Mar 13th, 2024

We stayed here for a wedding. Awkward, rough entrance to hotel. Liked it was dog friendly. Need more grass space. Breakfast decent. We left an item behind and I called immediately to have it returned as it was a favorite piece. They charged us $30 to return ship and it came back with sharpie stains on it that were not originally on there. Had I known someone put Sharpie stains on it, I wouldn't have even had it returned. I am unable to wear the dress anymore. They did nothing to rectify it despite several conversations.
Noteworthy details: Disappointing customer service and management.

Sabrina _{on Google}

Mar 7th, 2024

I recently attempted to stay at the
Hampton Inn in St Charles [1410 S 5th St, StCharles MO ] as upon leaving the premises while sitting in my car, three employees came out running to their vehicle parked next to me screaming and joking around, swinging doors open being extremely careless of the guest around them and their propety. I was a little concerned, as prior to check in I noticed drug paraphernalia scattered throughout the vehicle they
entered. With keeping in mind the drugs in the vehicle, I assumed by their behavior they were high and acting erratic. I tried to pull
away while they're still screaming and jumping around in the parking lot. I drove through the parking lot an they drive erratic trying to cut me off before leaving and almost side swipping my vehicle driving
through the parking spots. I put my vehicle in park so they can drive around me, with two cars full of people. They proceeded to get out of the vehicles and surrounded mine
threatening to pull me out of my vehicle. At this time the General Manager and another older white male Grey haired employee came out and screamed at me as
well. The general manager stuck her head into my window threatening me and proceeded to cancel my reservation even though I had only checked in 2 hours prior to this incident.
The general manager CONDONED this behavior and said the kids were just excited about being off work. While the kids sat their on premises screaming and recording me having an argument with the GM while guests are walking in and out of the facility witnessing all of this concerned for my safety at that. I've had numerous issues with this location whether is cleanliness not being met to hotels stated expectations or the customer service being absolutely sub-par at best.