Bank of America (with Drive-thru ATM)

Good jooooooooob Cesey n E
Apr 3rd, 2024

I went there to get some change and this woman sitting at one of the teller windows is yelling at customers to get in line. I got her name and it is Elzaura Matthews and according to another teller, she is the manager. I just could not believe the attitude of this manager towards the customers. I hope someone above her reads this review and gets rid of this person from her role at the bank. She is giving a bad name to BOA.
Mar 7th, 2024

I called to ask the exchange rate for Jamaican money. The manager said the rate is set at the time of the transaction. I asked for today's exchange rate and the manager said she would not tell me unless I came into the office. I asked for her manager and she put me through to an automated customer service which could not help. A terrible way to treat customers.
Mar 5th, 2024

We worked with Casey Krause and Jon Manson today and to say they were helpful is an understatement. Ive never had such and easy experience at a bank, they were very informative, relatable, and encouraging!
Mar 3rd, 2024

I visited the branch on S. 5th St in Saint Charles today for the first time as a store manager with many questions. Casey Krause walked me through everything and explained in detail everything I needed to know and she really exceeded my expectations. Great Job, Casey!
Jan 13th, 2024