Pundmann Ford Quick Lane Auto Service

Apr 3rd, 2024

Mar 7th, 2024

Quick, easy, professional
Feb 25th, 2024

Got me in quick and did a nice job on service with my truck
Feb 22nd, 2024

My negative feedback is ONLY for Quick Lane - I had a great experience at Pundmanns service center when they fixed the issues that Quick Lane caused. I initially went in to Quick Lane to try to fix a burning oil smell in the passenger area. I was informed that there was a broken valve gasket that would need to be fixed. I was also informed that it had been broken for some time. I am curious why it was not found when the car had its oil changed in January. Regardless, I paid over $500 only to get home and find that the technician did not appropriately attach the u see carriage tray. The next day I returned to have this rectified and after waiting an hour was told that a part needed to properly attach the tray was unavailable, but that the tray was temporarily attached and I would need to return when the parts came in to have the issue properly fixed. I let the gentleman know that I would not be returning to Quick Lane, as it is inconvenient and I had already wasted significant time waiting on them. I got home to find that the tray was not temporarily attached and that the car was leaking oil. I called back to find out that they had pulled the tray aside and were waiting for the parts (despite wing told it was temporarily attached). I arranged for the tray to be picked up. In the interim, the car continued to leak oil and when I popped the hood, I found the engine to be covered in oil. I called multiple Ford service centers only to be told that they recommended that I return to Pundmann as they would have to charge for any diagnostic work. I went to Pundmanns service center at the dealer who properly identified and fixed the issue. Additionally they took the appropriate action to road test the vehicle and ensure that the leak and odor were fully resolved. I would like to thank Justin McDermott at Pundmanns service center for his excellent customer service and communication. On the other hand, I am disappointed in the poor communication from Nancy at Quick Lane. I will NOT return to Quick Lane and have advised my mother in law to seek service elsewhere as well. Thanks to Justins excellent service I would return to Pundmanns service center for future work.
Feb 13th, 2024