Outdoor Power Center

Thank you for the honest feedback about your visit to our facility. We too are disappointed in not being able to perform the necessary repairs on your equipment. As for the tiller, when an original equipment part can not be sourced, we generally opt to not repair with universal parts. In our 16 years of operation, we have found that the longevity of repairs with aftermarket or universal parts falls short of the customers expectations nearly every time. With that being said, we also charge a check out fee on every piece of equipment that comes into our shop. This is standard practice for all small engine equipment service centers, and most actually require a deposit to be paid at time of drop off. Those deposits are applied towards any repairs performed. If no check out fee was applied, it would be difficult to explain to the technician, the service writer, the office manager, and other staff members, that the don't get paid because the customer doesn't believe they should pay for the time these employees spent checking out, looking up parts, creating an estimate, and calling the customer. As a side note, your check out fee for the tiller was $30, not $40. In regards to your zero turn, you had requested a maintenance service of lapping the valves. This is an uncommonly requested service with out having other issues with the unit. Upon inspection, we found the engine on your mower to be smoking. It was diagnosed as a faulty piston ring. So, to perform the requested service would be a frivolous repair, as it would have no affect on the performance of the engine or correct the smoking condition. It is our stance to provide the customer with the most cost effective, accurate diagnoses as possible, and advise the customer with the best path of repair. As for performing un requested work on your zero turn, we simply provided a thorough overview of the condition of you machine, with estimates of repair costs. No actual "work" was done. In closing, Outdoor Power Center strives to continue to provide quality service to the local community as it has done since 2007.