Castlewood Plumbing

If you want a very good company this is who you should hire. Their bussiness model truly is underpromise and overdeliver. My water had to be turned off due to a sewer lateral issue and they came out right away submitted my application to the st louis county grant program saving me tons of money.
Mar 13th, 2024

Would not suggest this company. My grandmother wanted quotes for a drain cleaning. And they took advantage of my grandmother and they charge her for not doing a dang thing. This company takes advantage of the old and feeble. There is no integrity with this company and the way they spoke to her was garbage. The quote given was double the price of the competitor. Plus the competitor offered a free quote and inspection this company works off taking advantage not good work or good employees #snakeoilsaleaman Customer service =0 Service= -2
Mar 10th, 2024

Castlewood repaired an ongoing bathroom sink leak. They showed up on time, were friendly, and efficient. Service: Garbage disposal repair
Feb 29th, 2024

Ive called on Castlewood Plumbing for my needs several times over the years and theyve always provided 5 star service. This time I needed a drain snaked. Shane Scott, the technician, arrived promptly, explained my options and carried out the work efficiently. He was very respectful and engaging. You cant go wrong with Castlewood Plumbing!
Feb 24th, 2024

My advice on this company, they charge you at the door, they dont tell you a quote so they can accurately diagnose the work till they are in your house to collect that charge, and for lack of better terms here, if a plumbing company has been around a while like they have, they probably know rough estimates right? And why are they able to write the quotes so fast in the iPads they carry? You be the judge on that wink* wink* and let me tell you they are all going to be way higher then what you expect, just look at the one star reviews, its pretty much holding the client hostage. Pay us for an extreme amount on your job or pay us the door charge for no work. Simple as that, better companies are out there trust me. Once again look at the 1 star reviews thats going to be the best insight on what to expect. Nothing was took from anyone thats accusation and lies on word of mouth that was never addressed to me by Castlewood and was discredited on my end through email to the previous employer. Castlewood knew the company I came from and were more than happy to pick my brain about them during the interview. Castlewood got a non compete sent to them 2 weeks after Castlewood hired me due to me quitting the previous employer and leaving an email to the previous employer that was bragging about going to Castlewood and how much better it was, in which the previous employer sent a copy of the non compete that was just to remind me and them (Castlewood) not to intentionally solicit any of their (previous employer) employees or to go after their (previous employer) clients. After I received multiple emails from the CEO of my previous employer stating they didnt mind me working at Castlewood and was 100% okay with me staying employed at Castlewood and they (previous employer) meant no harm. I was still let go. So no back bone from the owners of Castlewood for their employees as well. Nobody is disgruntled but I feel bad for the clients I had to take advantage of both times I worked there due to the platform that is set. Which isnt false on my end. No quotes over the phone Need to look at the job to quote this will cost a door charge. Quotes are given and are extremely overpriced Client either pays extremely high price or pays for no work done and less that 30 minutes of time because quotes are conveniently quick to write up. Look at Scott Wolffs review that is a great review to sum up this business.
Mar 8th, 2024