Appliance Repair Service

Very unprofessional We rented a refrigerator due to our season almost over in our food truck 1st she told my husband we had to take it out of our food truck and bring it to them my husband said that is not happening she laughed at my husband was very rude. very rude to me when I called setup a time to com look at it this refrigerator was new no one has ever used it and it needs a new seal this has never happened as long as I have had refrigerator in my food truck. I tell them I will not be home the food truck would be unlocked and go go in and look at it. they did and she never called me to tell what they did then. She tells me if anything happens with in 30 day to contact them and they will order a new seal. So two days later the seal comes off I called left voicemail at 12:50 them when 4pm rolled around still haven’t heard anything from them. so I called again she was very rude and said I needed to contact the rental place and that she has already contacted them i was trying to say well you told me to contact you if something went wrong with in 30 days snd she hangs up on me then i call back went to voicemail she called the rental place and told them she lied to me saying she already contacted them. Them this is not how you do business! If I could give negative star i would do negative 0
Sep 10th, 2023

This company is very unreliable and unprofessional. My predecessor had a whirlpool refrigerator that was under warranty in need of repair. According to my predecessor this company came out to service the unit and it needed a part. When I came on board the refrigerator had not been fixed and when I spoke to Carol and she said that she didn't know"...if this was the one that UPS had lost the part..." or "...if was the one that the part was back ordered." Either way, I called her 7 times in an attempt to get this remedied. On the 8th attempt, I called and left a voicemail from my personal cell phone. She promptly returned the call and when I told her who I was she hung up on me. Other than this, I have never had any dealings with this company and I am just trying to get this refrigerator fixed for my client who owns this rental property. Very unprofessional, I'm filing a formal complaint with whirlpool. I would never recommend this company to anyone for any type of service.
Jul 6th, 2023