Enterprise Rent-A-Car

Fast and friendly people. Great customer service.
Mar 30th, 2024

Fast and efficient
Mar 16th, 2024

I have never encountered a manager quite like this one. I walked in to pick up my vehicle and was met with a very loud woman (who I later found out was the manager). I originally asked for a premium SUV and was later called and told I could probably not have that option when I arrived (which was fine). When I arrived I was given the option for a premium SUV or a standard SUV. I have used my debit card every time I have rented in the past and wasnt aware that I needed my credit card to rent a premium vehicle. After being told I had to have an actual credit card to get the premium, I was a tad frustrated at the situation. The woman could see I was trying to figure out a way to get my credit card (my husband had it), but she continued through her very rehearsed spiel at a very loud volume. It came across very passive aggressive. We moved on until we got to adding an additional driver (my 22 year old daughter). Again, I guess you cant do that without an actual credit card. Again, she moved forward with no regard for my frustration at a very loud volume. (I never raised my voice once and only asked for clarification twice throughout this process) We went outside to do the walk around and she continued to be very passive aggressive towards me. She actually climbed up and looked at the top of the vehicle (Ive never seen that done before and it was not looked at when I returned the vehicle). My daughter looked online at the policy and we thought we found that we could add her with my debit card. We went back in hoping to speak with someone who was a little calmer (for the sake of my frustration). At first we did get someone else. Then they said they needed manager clarification (thats when I figured out the last lady was the manager) she came out and very loudly started talking at me again. I asked her to please stop yelling. Her response Im sorry, Im just a very loud talker and all three employees laughed and she continued to raise her voice at me. I again stopped her and at this point I matched her volume and again asked her to stop yelling at me because I was getting upset. She then lowered her voice, proving that she indeed could speak in a normal tone. All of this to say. I understand the policy. I was simply trying to figure out a way to make the trip I planned with my daughter work the way we thought that it would. If the manager would have acknowledged my frustration and had a little empathy there would have been no issue. Instead she was extremely passive aggressive, very loud, and had no regard for the customer. Customer service can be difficult, but surely this isnt your best practice Enterprise. I think this manager could use some more training on how to treat people when things arent going quite right. I will not be back to the Ozark location as I spoke with a very nice, understanding lady at the Campbell location and that is who will be getting my business from now on.
Mar 10th, 2024

The car was not what I was supposed to get first off. Then I couldn't even drive it because they wouldn't take my debit card and had to put it in my sister's name and they wanted to charge me extra to drive when the rental was for an insurance claim. They wouldn't even bring the car to us. Wouldn't recommend to anyone
Mar 4th, 2024

Friendly, efficient staff always ensure my vehicle is ready before my arrival, call to verify my travel plans and are really quick with turn ins. I always appreciate their focus on my time.
Mar 2nd, 2024