Enterprise Rent-A-Car
-
864 US-60
, Ste A
Monett, Missouri 65708 - (417) 235-5489
- Website
Hours
Chamber Rating
-
Kathleen Orea
Don't rent from here. No one answers the phone. They have my phone!!!!
Mar 26th, 2024 -
Jo Hadley
Awesome staff. Very professional and caring.
Feb 25th, 2024 -
Jeff Tovar
It was quick and easy to get my rental car, and the staff was really good.
Dec 15th, 2023 -
SShad
All of my Enterprise rentals up to this point has been flawless. I've enjoyed every bit of it until this one. This rental has been horrible. I should have looked at the reviews at this location before placing my reservation. [Story] I booked a 15 passenger van in August for my Christmas trip out of town to avoid the last minute hassle of finding a 15 passenger vehicle and last minute costs. This week I get a text from this location that they just notice my reservation and that they do not the 15 passenger vehicle for me to pick up on my reservation date. The other purpose of the text was to give me enough time to transfer my reservation to another enterprise location if they had that vehicle available so it wouldn't ruin my trip. I especially love that part the most. The part about giving me 1 week to find a 15 passenger van during PEAK holiday time for a trip booked in way in August so it wouldn't ruin my trip. I called all of NWA and to multiple locations in Tulsa to be told there isn't any location with that vehicle. It was like finding needle in a haystack while I had to TAKE TIME away from work to find a accommodate this issue. Companies and business owners may speak about customer service all they want, but this is unacceptable. This is a prime example of customer service FAILURE. If this issue was known, I should have been contacted months in advance instead of the last week before my trip to find a high demand vehicle for the Christmas week. Additionally, I was not given any option of other vehicles for substitute. They didn't even try to call other enterprise locations if this vehicle was available there or if those locations could accommodate me with a substitute vehicle. I had to take time away from work to call all these different enterprise locations to be told there isn't any available. The entire purpose of reservations in the first place is to avoid this EXACT scenario! I was able to find a lesser passenger van from a AVIS and paid double the cost for it all thanks to ENTERPRISE ruining my plans and costing me more money. ENTERPRISE will be on my blacklist of car rental companies for the foreseeable future. ENTERPRISE needs to find better car rental location management to represent their brand or weed them all out. Here I thought Enterprise was the better brand, how second-rate they've become.
Dec 21st, 2023 -
Tina Hang
The staff were very friendly and helpful. If I was rating my experience solely on that, it would definitely be a 4-5 star rating. However, my overall car rental experience was mediocre. The car that I reserved had its tire pressure light on, indicating that the tires were already low on pressure. In addition, the monitor on the vehicle also indicated that an oil change was needed. Neither of these issues were addressed by the staff who knew that there was a reservation for the vehicle. While cleanliness is definitely an important factor, there is additional car maintenance that is equally if not more important. These two factors indicate that customer safety and quality of care for the vehicles are low priority. I probably will not be renting from here again due to this low quality car maintenance.
Dec 19th, 2023
About
Enterprise Rent-A-Car
Book with Enterprise Rent-A-Car to access thousands of airport and Monett car rental locations near you. If you are traveling in MO or abroad you can rent a car from Enterprise in over 30 countries around the world. Everything we do, we do with our Standard of Care backed by 65 years in business and exceptional customer service. Enjoy easy booking online or through the Enterprise app. Start your rental car reservation with Enterprise today!
Services
- Car Rental
- Rental Cars
- Rent a Car
- Van Rental
- Auto Rental
- Luxury Car Rental
- Airport Pick Up
Brands
- Car Rental
- Rental Cars
- Rent a Car
- Van Rental
- Auto Rental
- Luxury Car Rental
Languages
- English
Payment Methods
- AMERICANEXPRESS
- CASH
- CHECK
- DISCOVER
- MASTERCARD
- VISA
Questions & Answers
Q What is the phone number for Enterprise Rent-A-Car?
A The phone number for Enterprise Rent-A-Car is: (417) 235-5489.
Q Where is Enterprise Rent-A-Car located?
A Enterprise Rent-A-Car is located at 864 US-60, Ste A, Monett, Missouri 65708
Q What is the internet address for Enterprise Rent-A-Car?
A The website (URL) for Enterprise Rent-A-Car is: https://www.enterprise.com/en/car-rental-locations/us/mo/monett-fbo-519d.html?mcid=yext:245709
Q How big is Enterprise Rent-A-Car?
A Enterprise Rent-A-Car employs approximately 20+ people.
Q What days are Enterprise Rent-A-Car open?
A Enterprise Rent-A-Car is open:
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Q How is Enterprise Rent-A-Car rated?
A Enterprise Rent-A-Car has a 3.7 Star Rating from 61 reviewers.
Hours
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Ratings and Reviews
Enterprise Rent-A-Car
Overall Rating
Overall Rating
( 61 Reviews )Kathleen Orea on Google
Don't rent from here. No one answers the phone. They have my phone!!!!
Jo Hadley on Google
Awesome staff. Very professional and caring.
Jeff Tovar on Google
It was quick and easy to get my rental car, and the staff was really good.
SShad on Google
All of my Enterprise rentals up to this point has been flawless. I've enjoyed every bit of it until this one. This rental has been horrible.
I should have looked at the reviews at this location before placing my reservation.
[Story]
I booked a 15 passenger van in August for my Christmas trip out of town to avoid the last minute hassle of finding a 15 passenger vehicle and last minute costs.
This week I get a text from this location that they just notice my reservation and that they do not the 15 passenger vehicle for me to pick up on my reservation date. The other purpose of the text was to give me enough time to transfer my reservation to another enterprise location if they had that vehicle available so it wouldn't ruin my trip.
I especially love that part the most. The part about giving me 1 week to find a 15 passenger van during PEAK holiday time for a trip booked in way in August so it wouldn't ruin my trip. I called all of NWA and to multiple locations in Tulsa to be told there isn't any location with that vehicle. It was like finding needle in a haystack while I had to TAKE TIME away from work to find a accommodate this issue.
Companies and business owners may speak about customer service all they want, but this is unacceptable. This is a prime example of customer service FAILURE. If this issue was known, I should have been contacted months in advance instead of the last week before my trip to find a high demand vehicle for the Christmas week.
Additionally, I was not given any option of other vehicles for substitute. They didn't even try to call other enterprise locations if this vehicle was available there or if those locations could accommodate me with a substitute vehicle. I had to take time away from work to call all these different enterprise locations to be told there isn't any available.
The entire purpose of reservations in the first place is to avoid this EXACT scenario!
I was able to find a lesser passenger van from a AVIS and paid double the cost for it all thanks to ENTERPRISE ruining my plans and costing me more money.
ENTERPRISE will be on my blacklist of car rental companies for the foreseeable future.
ENTERPRISE needs to find better car rental location management to represent their brand or weed them all out.
Here I thought Enterprise was the better brand, how second-rate they've become.
Tina Hang on Google
The staff were very friendly and helpful. If I was rating my experience solely on that, it would definitely be a 4-5 star rating. However, my overall car rental experience was mediocre. The car that I reserved had its tire pressure light on, indicating that the tires were already low on pressure. In addition, the monitor on the vehicle also indicated that an oil change was needed. Neither of these issues were addressed by the staff who knew that there was a reservation for the vehicle. While cleanliness is definitely an important factor, there is additional car maintenance that is equally if not more important. These two factors indicate that customer safety and quality of care for the vehicles are low priority. I probably will not be renting from here again due to this low quality car maintenance.
Overall Rating
Overall Rating
( 61 Reviews )Write a Review
Car Rental Agency Near Me in Monett, MO
ENTERPRISE
Monett, MO 65708
(417) 235-5489 ( 53 Reviews )