US Bank Mortgage

Rebecca Talley _{on Google}

Jun 4th, 2020

Just sat in line for 45 minutes to make a deposit. Then took over 30 minutes at the window. Had to drive out to Ellisville because the Eureka location is closed. No locations are open inside. This is ridiculous.

Jason Brunner _{on Google}

Oct 25th, 2019

stephanie was so helpful thanks for taking the time you are great

Greg B _{on Google}

Sep 10th, 2019

Terrible, terrible, customer service and Branch Mgr (Steven Swanson). There are many banks close to this location. Do NOT open an account here and use another branch location if you are using US Bank. We have withdrawn our accounts from US Bank and strongly discourage our friends and family from using US Bank due to the poor service and disrespect we received from Mr. Swanson. Would rank this location less than one star if possible.

James Orlando _{on Google}

Aug 27th, 2019

Worst service of any US Bank or any other bank I have worked with. I try to avoid going to the branch at 15839 Manchester Road but was close by so tried it again. I waited in line for 15-20 minutes while only one extremely unfriendly teller was working. He has been there each time I have been there. Very unfriendly. Doesn't speak smile or anything. People came in and left rather than wait in line. Finally another teller came out to help and as soon as she did he closed his window and stood there staring at his screen the entire time I was there. Not sure what he was doing. The lady who waited on me was friendly. In the future no matter how close I am to this branch I will go out of my way to avoid it. Not worth my time. Every other branch I have been to has been fine. I would rate this one a solid 1