Good Ol' Boy Hardwood Floors

What an outstanding experience working with Nick @ Good Ol Boy! 16 yr old home w/ 1200 sq ft of oak hardwood floor that were showing their age. A couple areas of minor water damage, the normal effects of family wear & tear - but more significantly - the previous owner had 2 large dogs! It was time for a refinish!!! The process & the finished result were second to none!!! Nick is professional, knowledgeable, timely, thorough and focused on detail & customer service. He answered every one of my unending questions & thoroughly explained the process. We had a couple areas of touch-up & he returned within 4 days to take care of them. We would engage him again without hesitation! Thanks Nick PS: The negative reviews really leave me perplexed. Our experience was so remarkable, one could pause to wonder if the reviewer had the right company?! Not a hint of similarity. Services: Staining, Restoration
Feb 21st, 2021

Nice guy who will tell you what you want to hear but buyer beware with this group and keep bidding out. We had a challenging floor, in a new house, that they bid out and committed to improving to a desirable and discussed level. He sat in our dining room and said that if we weren’t satisfied, he would come back and make it right. He ghosted us when we reminded him of this commitment and blamed it on the previous installer and denied any responsibility. During the refinish, he discovered that the material used wasn’t what he expected and the project was more expensive and more work than he thought it would be. Then he forgot to do our upstairs hallway entirely. We were patient and understanding of this miss. We had the highest hopes that these floors were fixed and problems behind us. Within days the floors were loose again, and within weeks the floors were in the same state as they were prior to his work. Now, winter time, and the floors are worse than they were before. His employee that worked on our floor called us after and told us that he quit because of this install and how the owner had many instances of overcommittments or bad business interactions. This employee requested additional fasteners to make our floors a passable quality and the owner told him that he wouldn’t spend any more on the job. If you have made it this far in the review, I can’t advise strongly enough to move past this company and this owner, very disappointing and I hope I can save someone else a bad experience. Photos below are lost acrylic and splinters from this floor,
Dec 24th, 2020

I have reached out to nick the owner several times with issues .... he responded finally 3 weeks later.. I hired them to refinish my hardwoods since we were doing a remodel and the color didn’t match . We also hired him to lay new hardwood in our laundry room and stain them also . The finish, cuts and joints are very poor, some are off by as much as 3/4 of an inch. Also when his crew was moving the fridge they couldn’t unhook the water lines, so they pulled it away from the wall to sand under (they didn’t stain under). And when they stretched the waterline it ripped internally and is leaking all over the floor when you use the door water . I reached out that night Nick said they would address it . It was never addressed . The floors are very warped now and look terrible . I have to buy a new fridge also!! Next , the floor had quarter round, it was great and the joints were perfect from the builder ! Nick said included in the price was to redo the quarter round, caulk and refinish . The joints are so far off it is at best subpar . The paint was hit and miss as well as the caulking . Some of the joints are off 1/2 inch . When Nick finally reached out ........ His response was Chris, The hardwoods already had water damage to the floor prior to refinishing your project. One reason why you had us out to estimate and refinish your floors to begin with was because of water damage to the floor. That just re-assures me that this was a prior issue you were having prior to the refinishing work being done and complete. I also didn’t charge you to install or paint any quarter round and did that for free, so I’m not going to have the quarter round redone since I never charged you to begin with. Keep in mind , I never had water damage all floors were flat , never spoke of water damage . The color and laundry room addition of flooring was the issue . Also “the quarter round was free” was his stance .... it looks bad but it was free ??? I will be reaching out to bbb, all review platforms , the court and the attorney general. Only because he has shifted the blame to me! I will be happy to remove and amend the review if Nick stands behind his work ...... I will attach a few pictures
Oct 16th, 2020

We love our floors! Good Ol Boy installers are totally professional, very experienced, and great to work with. They fit the work in with our challenging schedule. At installation time we decided to remove extra tile and go all wood, they were able to accommodate theses changes and still finish the project on time. The floors transformed our house -- we couldn't be happier. Thanks, Good Ol Boy!
Jul 11th, 2020

I obtained several quotes to refinish our existing wood floors plus match and add wood to 2 rooms. I was surprised that Good Ol Boy's quote wasn't the highest because I had heard they were the best in town! At that point, it was an easy choice to go with them and I was extremely satisfied with the entire process and end result. Look no further!
Jul 4th, 2020