WellWay - Liberty

Joe Davies _{on Google}

Feb 23rd, 2024

+18% increase on membership dues this month.
Thats +18% since we joined 22 months ago (or +10%/year).
At this rate, monthly dues will double every 7 years.

Emma Hoyt-Lowrey _{on Google}

Feb 20th, 2024

I will preface by saying when I was a member of this gym, I really loved it. It's super clean and the locker room almost has a spa-like feel. I went to several yoga classes with Tamrin and she's AMAZING. My son did swimming lessons with Shelly and she was wonderful also.
Last May my husband got extremely sick and had to go to the hospital, he ended up being admitted and didn't come home for almost two months. During that time he almost lost his life, had several procedures, and open heart surgery. As the sole income provider for our family, we were in a bad spot financially and the first thing I could think to cancel was my gym membership. I had also just found out I was pregnant with twins and was extremely sick with that, and raising our one year old alone. Needless to say, I wasn't going to work out anyway. I always planned on coming back to the gym, but after the experience I've had since I never will. I called to cancel my membership, told the woman our situation and said I literally could not afford the next month fee. I think it was almost $90 at the time and I needed that to feed myself and my son. She said I either had to pay that fee or they could pause my membership for $15 per month. I asked if she could please make an exception (I am not special at all but was desperate) and she said no. So I told her I would do the pause and decided I'd figure it out later because I just had so much going on. Fast forward to now. I haven't been to this gym in almost a year. I'm called and texted frequently by the billing office about the $15 fee. I am not even a member of this gym anymore. I am not going to pay you for a service I'm not utilizing. You are a very fancy, higher priced gym, and you're harassing someone for $15? When I'm not even using your facility? I just don't understand. I wish my entire experience with this gym had been welcoming and kind like it seemed at first, but after the way I was treated during an extremely hard time in my life, I just can't recommend them to anyone. Compassion should be more important than money.

Susan Diviak _{on Google}

Feb 17th, 2024

Great work out facility