Great Southern Bank

Drew Strohl _{on Google}

Aug 8th, 2023

Great service, friendly, warm and personable.

Churrita _{on Google}

May 10th, 2023

Brand new ATM machine is not working- understandable (maybe) - What is not okay, is that on a Saturday afternoon there are ZERO options to get my cash.
After a long phone call, a polite gentleman apologized for the situation and first suggested I go all the way to Camdenton, MO.
Then, after speaking to his manager, suggested I go to the ATM at Walgreens next door which would supposedly have no fees attached. I did. The ATM at walgreens is also out of order.
The gentleman stated that a maintenance person would be in Lebanon to work on the machine within the next day.
Great Southern has no other ATMs in the area and their drive thru now closes at noon on Saturdays.
I requested to use another ATM and have the fees removed but that request was flat denied, which is ridiculous.
This is extremely frustrating. There were other customers in line also- same.
It is not acceptable that this bank is unable to provide the most basic of banking services.
At the very least, I should be able to use a foreign atm and have my fees reimbursed considering that the fault lies solely on Great Southern.
Side notes:
1. Empower your CSR to credit a persons account for FTFs in situations like this.
2. It would be helpful if the notification on the machine would have stated that the error was with the machine, not my card or account.

Kimberly Kimmy May Rosenwinkel _{on Google}

Feb 15th, 2021

Very nice people

Stephen Loading _{on Google}

Feb 20th, 2019

They may not be perfect but for what is offered in our area, they are a solid 5 stars.