Sutton Transport, Inc. - Kansas City

Very professional drivers. On time every time
Apr 6th, 2024

Dec 16th, 2023

Nov 18th, 2023

I recently had the misfortune of using Sutton Transport, Inc for equipment on a pallet shipment, and it was an absolute nightmare from start to finish. I cannot emphasize enough how terrible my experience was with this company. I wish I could rate this a negative value. Firstly, the customer service was abysmal and utterly unprofessional in their demeanor they lied to me more than once which caused me to take time off work for a delivery was not even scheduled. But that was just the tip of the iceberg. The real horror began with the actual delivery process. They came out twice to deliver a package but could not offload from THEIR truck because their trucks lift-gate could not fit a standard pallet! Not to mention the driver came on both instances was very very very very rude and loud not to in a mention condescending manner. Clearly part of the problem and valuing the customer is a myth. I later resulted to hiring another company to pick the package from their warehouse because they could not be able to deliver....with the same exact equipment both truck and tail-gate capacity. I will be making a formal complaint and seeking compensation for my time.... If you value your sanity and the safe delivery of your packages, I implore you to stay as far away from what I experienced as much as possible. Save yourself the headache and thank me later. This is an honest review unbiased review based on my personal experience. I would NEVER EVER use their services even if offered at no cost!!!
Dec 8th, 2023

This was the worst experience we have ever had. I woke up to the delivery address texting me last Wednesday saying Sutton transport said they stopped by (they never saw them) and said they wouldn't be able to fit into their dock area even though they receive multiple 53' trucks a week and would have to be rescheduled for today. I called the customer service line on these reviews to see if I could resolve the problem as I know being a business negative reviews can impact a business... I called the customer service today.. After explaining how the dispatch said they stopped by and weren't able to deliver even though our contact never saw them, the customer service rep said the shipment showed delivered. I then explained our problem again.. About how it was supposed to be delivered last Wednesday and said they wouldn't fit and didn't even contact the drop off point even though they said they 'were there'. The customer lady service rep then asked what "my problem was as the pallets were now delivered." I explained to her that I had seen responses on these reviews by Sutton and was hopeful we could figure out what needed to be done so I didn't have to tell my suppliers to avoid Sutton transport.. She then again said the order was delivered and asked what my problem was.. I told her that I will go ahead and leave a negative review.. Her response "okay".. I really wish I had a recording of this phone call.. It was so bad that it is hard to believe.. It's to the point it was comically bad. ABSOLUTELY the worst customer service experience ever... Don't believe these responses by their team.. Once you reach customer service they just ignore your problems and try to get you off the phone. They just leave responses to make themselves look better and to cover up the serious issues this company has. This company seems to be total trash all the way through.. Their trucker/dispatch/customer service.. This company has 3.6 stars for a reason.. BEWARE!
Sep 7th, 2023