Blue Ridge Surgical Center

Great experience. So many are so quick to leave negative review. Not many leave positive reviews. Thank you to Heidi and Lori. You made my day. So kind and thoughtful.
Sep 24th, 2023

I had cataract surgery here. Everything was great. All of the people were nice and caring. It's not in a great part of town, but there is a guard just inside the door to the building.
May 4th, 2023

My husband had cataract surgery done at this surgery center this morning. He also had cataract surgery done on the other eye a few weeks ago at this surgery center. My husband tells me that the doctor who performed both surgeries is a very nice person and highly competent. That being said, the surgery center staff's communication to patients and the organization of the the surgery scheduling needs a lot of improvement, in my opinion. Upon my husband's initial consultation for the first surgery, he was made to sign a promissory note stating that he would pay a certain amount for a "facility fee" which supposedly would not be covered by his insurance - even though he was given paperwork on which a staff member had handwritten that he would be billed for the facility fee. Not the end of the world, but annoying. But then when my husband arrived at the surgery center this morning, staff told him that he had to pay them $540.00 (facility fee for today + facility fee for the first surgery) IMMEDIATELY or else the doctor would not perform the surgery today. This was the first that my husband had been told this information. He was shocked. Happily, he was able to borrow the $540.00 from a relative and get the surgery done today - but this is not a customer-friendly way to do business, in my opinion. Lastly, my husband was told to arrive at the surgery center at 9:00am this morning, but he wound up having to wait until 11:00am to have the surgery. Not acceptable. I suggest that if utilizing this surgery center, make sure you ask a lot of questions about the billing and the surgery scheduling before actually scheduling the surgery. My intent with this review is not to disparage the surgery center staff, but instead to hopefully bring these issues to their attention so as to effectuate some changes.
Jul 13th, 2021

Brought my father here for eye surgery. Nice waiting area, but I chose to wait outside in my vehicle due to not wanting to wear a mask for the duration of his surgery. The first time I was told it would be an hour, but it ended up taking over 3.5 because they didn't tell me he was the next to last surgery of the day. People were friendly enough. Just wish they would have been truthful about the waiting time. Let's see how the second eye goes today. Was told about an hour again.
Oct 24th, 2020

AVOID THIS PLACE LIKE THE PLAGUE!!! This place is a joke. They were 55 minutes late for surgery today. Manager had no reason or excuse why and when asked, couldn't even say how late surgery would be, not even a guess. Another person was very unhappy because they wouldn't allow them to see or talk to loved one before surgery. That is VERY WRONG!! My family has had their share of surgeries and that has never happened in the different places we've been. They also need to clean this place. How are you supposed to feel comfortable in a medical place that can't clean the floors? I repeat, DO NOT COME HERE!!!!!
Jul 8th, 2019