Potbelly

Didnt even get greeted or acknowledged
Mar 27th, 2024

Had a very unpleasant experience this past weekend. We were checking out with the women who had made one of our sandwiches, when the gentlemen who had made the other interrupted and was nice enough to let us know he forgot the bacon on the meatball sub. The women proceeded to tell me it was going to ask for a tip on the screen and then just walked away and never gave me a receipt or concluded checking me out. After a minute or two she came back with the bacon wrapped up and holding it from the top, she placed it in my palm. It was so hot I dropped it. She apologized and grabbed a cup to place it in but cmon, we go there almost 2-4 times a month, I most likely wont go back after this service. Very disappointing, do better.
Mar 7th, 2024

Mar 6th, 2024

We had ordered today through the potbelly website for delivery. However we suddenly get a text from DoorDash that order has been cancelled & contact potbelly. Upon calling them the manager on duty said we ordered from DoorDash thats what shows on her screen . she told us we will have to go & pick up food & pay again $42.13 . & kept saying that we ordered through door dash & not their fault & told us to contact DoorDash . Hello My card clearly shows money has been charged by potbelly & not DoorDash . Probably someone stole food . Eventually they reordered food without charging & we had to go & pick up . Sandwiches were hard, little burnt . I will Never order online & never step in here , even though they fixed problem after arguments . Finally they refunded . Thank you
Feb 26th, 2024

Dont eat here the employees are very rude
Feb 23rd, 2024