Pech Limousine and Delivery

When I booked, the guy didn't know what was going on. He told me that car seats weren't allowed because there are no seats belts, and that our 6 kids (1-9) would be fine without. Thankfully I called back and spoke to a much more competent employee who said not only do they ALLOW car seats, but they will provide them, so I booked. After speaking to a friend who had a really bad experience with a rushing driver/multiple people getting car sick, and not being able to see the Christmas lights unless you were in front of the few windows that rolled down, I called to cancel our booking. Their policy says full refund as long as it is over one week prior to the ride. Mine was a month prior. They told me that my $150 deposit would not be refunded. However, not only was I never charged $150 in the first place, I was never told that any portion would be non refundable. After telling them that (and them actually pointing out that I was never even charged $150), they cancelled my trip. They asked me to double check that I got the cancelation email, but I hadn't - instead I got an email stating that they had just charged me $150! Then refused to refund it! I have been calling and emailing back and forth for 2 weeks now and they are giving me the run around and won't refund my money. I am overly frustrated and never leave reviews, especially not negative ones, but I hope this prevents someone else from dealing with the same nonsense.
Dec 26th, 2022

Excellent customer service and the limo was impressive and arrive early than expected, it was rented for a group of teenagers and they were delighted, the driver was super polite and very nice! My daughter forgot her glasses in the limo and the company took care that the glasses were returned to me! I would definitely rent again at a future event!
Nov 28th, 2022

They might be a good limo service, but no communication. I called a few weeks ago to cancel. Called again a week ago because I did not receive a confirmation email canceling. Nope, was not cancelled. Was told I would still be charged because I called 6 days, not 7 to cancel. Told the guy I actually called a few weeks ago. Received am email today confirming my reservation. Someone is not communicating in this business. I called AGAIN. Thank goodness for phone records showing my calls.
Nov 12th, 2022

We rented a limousine for a going away party, driver showed up on time however stereo system did not work at all, had to play music off of our phones the entire ride. Called to seek partial reimbursement and got blown off multiple times by customer service.
Aug 10th, 2022

Its been about a month since our wedding. We paid for transportation for our guests to the venue from 2 hotels from 3:30-5:30 and again to the hotels from the venue from 8:30-11:30. For reference, Im the bride and Ive NEVER left a bad google review in my life so please read this before using Pech. The first issue was communication. Our driver called my now husband before transportation even began and asked what he was supposed to do and told him he had a wedding to go to at 6pm. This clearly wasnt an issue since he would be done at 5:30 (honestly earlier since the wedding was at 4:30) but just seemed disrespectful. My husband told the driver that it would be back and forth from the hotels to the venue. He then picked up one group of guests and then just parked at the venue instead. My husband had to go outside and ask him to get more guests since everyone was still waiting to come to the wedding at the hotels. Communication is SEVERELY lacking. The second (BIGGEST) issue was the 8:30-11:30pm driver (which may be the same driver as 3:30-5:30pm? Unknown since I never saw the earlier driver myself). He did not show up at 8:30pm like he was supposed to and we had to CALL THEM to get him to come. I had elderly guests ready to leave at 8:30pm standing at the door and nowhere for them to go. My mom was the one who had to make phone calls and figure it out and she ended up missing a good part of the reception on the phone. At 11pm the wedding was wrapping up and our driver announced this was the last option to get back to the hotel? The venue & hotels were only 7 minutes apart and instead my guests were rushed out because he didnt want to make another trip. He was rude to ME in front of family and friends as we were already wrapping up and packing stuff up. A couple of days later, my family from Illinois called and gave a run down of their drive back to the hotel. The same 8:30-11:30pm driver was speeding & driving erratic. My 88 yr old grandma said that he flew over train tracks right by the venue AS THE ARMS WERE COMING DOWN. They could literally see a train right beside them. My husbands family said they were being thrown around in the back of the vehicle. Both of these stories were told to us without even asking their thoughts on the transportation, which Pech should take as a sign that theyre not vetting drivers OR communicating nearly enough with their drivers. Leading up to the wedding, Pech was great.. they were about the only vendor I wasnt stressed about things going right with. Our contract stated specific times and youd expect safe driving from a transportation company. I know if we violated our contract, wed be hearing from them. Weve been in contact with them for 17 days now and still nothing to make it right. Adding to the end of this; Pech sent us a partial refund of $175 (our total was $1200) 10 minutes after this was posted. Definitely still not right in my eyes. Would love an apology from the driver more than anything because he was disrespectful to myself and family.
Nov 18th, 2022