AvidMobile

One of the worst business experiences I have ever had. Their product is subpar at best and they will  try to charge you twice for your monthly subscription if you don't watch your account. The owner is incompetent and has little to no business acumen or customer service. If you ever think about considering this company do yourself a favor and RUN the other way. I am being generous with a one star customer rating!
Oct 25th, 2021

Thanks for the quick help
Oct 6th, 2019

They regularly have issues with the service going down. Their customer support is rude, and not available at all during evenings or weekends.
May 23rd, 2018

Avid has been a great tool for my business! The coupon function has helped me get a lot of people back in, and with minimal ad cost. Thanks guys!
Jan 8th, 2018

THEORETICALLY, there SHOULD be a lot to like about this platform.  Unfortunately,  there is not.  The platform crashed on no less than 3 occasions...the first when I was presenting to a realtor, the second when I was presenting to a Leads Networking Group, and lastly to another group.  (Guess who didn't make the sale?).  The first time, I was given a garbage answer that along the lines that 'some foreign word was entered into the system, causing a backup'.  It happened on a Friday nite (because Avid Mobile is located in Kansas City, MO, they close the doors at 5:00 pm on Friday.  NO SUPPORT AFTER THAT.  So if you are on the West Coast, you are screwed.)  The system came back on board Monday morning.  Talking with Rob C/ (VP Sales), he gave me a lame answer....not knowing that I had already spoken to Tech Support that morning, and Robs version contradicted Tech Supports).  Next, a shortcode went down (which means every one using that short code is out of business while it is down)  First,  Rob ignored my texts to him regarding the problems, then I ended up speaking to him.  This guy is a piece of work...arrogant and condescending.  I'm glad I am with another platform.I would say that the prior negative review was on point.  As a matter of fact, you can do what I did....google the phrase "Text 28748".  This will bring up businesses that use them.  You will be surprised at the negative responses.  The glowing review by Dan N. ....well, that sure was not my experience, nor the experience of many of the people I spoke to.
Dec 17th, 2017