Quality Inn & Suites Kansas City Downtown

Dear Kassidy,Thank you for taking the time to share your feedback following your recent stay with us. We are thrilled to hear that you enjoyed your time at our hotel and that our location provided you with convenience and value during your vacation.We are delighted that you found our rooms to be of top-notch quality and our service to be exceptional, as we strive to ensure all our guests have a memorable experience. Additionally, we're pleased that our proximity to the Midland Theater contributed positively to your stay, making it easy for you to enjoy nearby activities with just a short drive.Creating a tranquil atmosphere for our guests is a priority for us, and we're glad you found our hotel to be quiet, allowing you to relax and unwind during your visit.Once again, thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,MichaelHotel Manager

Dear Maddison,Thank you for taking the time to share your feedback with us. We sincerely apologize for the oversight with the towel and any inconvenience it may have caused. Rest assured, we have addressed this issue with our housekeeping team to ensure it does not happen again.We appreciate your compliments regarding our front desk staff and the peaceful atmosphere of our hotel. We will also look into the concerns you raised about the carpets to ensure they meet our high standards of cleanliness.We're glad to hear that you enjoyed our breakfast offerings and our convenient location near downtown. Your comments are valuable to us as we continually strive to improve our guests' experiences.We hope to have the opportunity to welcome you back and provide you with a much-improved stay in the future.Warm regards,MichaelHotel Manager

Dear K. Reynolds,Thank you for taking the time to share your experience with us! We're thrilled to hear that you loved our room service and that our cleaning staff was able to assist you promptly with your belongings. Providing exceptional service is at the core of what we do, and it's wonderful to know that we were able to meet your expectations.We truly appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the near future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,MichaelHotel Manager

Dear Leslie Fall-Leaf,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your honest review and apologize for any inconveniences or disappointments you experienced during your time with us.We're glad to hear that you enjoyed the cleanliness of our rooms and appreciated the 1940s downtown apartment vibe. Creating a comfortable and inviting atmosphere for our guests is always our priority.However, we're sincerely sorry to learn about the issues you encountered with our staff and the discrepancies in the room assignment process. We understand the importance of clear communication and consistency in our service, and we regret any confusion or frustration this may have caused.Regarding our noise policy and restrictions on renting to locals, we strive to maintain a peaceful and secure environment for all our guests, yourself included. While we enforce these policies with the intention of ensuring a pleasant stay for everyone, we have noted that our approach to our commitment to hospitality didn’t align with your expectations.Your feedback regarding our breakfast service is also invaluable to us. We aim to provide a satisfying dining experience for all our guests, and we regret that we fell short of your expectations during your stay. We apologize for the inconsistency in the quality and availability of breakfast items throughout the week. Rest assured, we will address these issues with our team to ensure a more consistent and enjoyable breakfast experience for all our guests.We understand your disappointment, and we appreciate your patience and understanding. It's through feedback like yours that we can identify areas for improvement and work towards enhancing the overall guest experience. We're glad to hear that you found a satisfactory alternative at Hotel Lotus in Merriam, and we thank you for recommending them.Once again, we apologize for any shortcomings during your stay and thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,MichaelHotel Manager

Dear Dianne McHugh,Thank you for taking the time to share your feedback with us. We appreciate your input and regret any inconvenience you experienced during your stay.Regarding the issue with the door lock, we apologize for the inconvenience you encountered. Our team strives to ensure that all aspects of our guests' stays are comfortable and secure. We encourage guests to notify us of any concerns while they are in-house so that we can address them promptly and effectively.In regard to accessibility, we want to clarify that our hotel is indeed handicap accessible and meets all ADA requirements. We have a designated ADA entrance located at the back of the building next to the parking lot for added convenience. We apologize if this information was not communicated clearly upon your arrival.Thank you once again for choosing to stay with us. We value your feedback and hope to have the opportunity to provide you with a more enjoyable experience in the future.Best regards,MichaelHotel Manager