Roll Easy Garage Door

Great service. Shout out to Chris Falke. He was very helpful and professional
Feb 28th, 2024

This was my first experience with the Overhead Door Co. and I'm extremely happy with every aspect of it. After I requested an appointment online, I received a call from Haley, who asked whether I'd prefer a visit that afternoon rather than wait a day. Heck yeah I did! Within a few hours, Jaccob Peterson arrived and quickly diagnosed the issue with the garage door. Within 30 minutes or so, Jaccob had assessed and remedied the issue, and then performed a maintenance "wellness" check on the door. Haley and Jaccob earned you an annual customer. Thanks, everyone!
Feb 27th, 2024

Nate was absolutely amazing! He came in and explained the entire process to me, and answered all of the questions that I had. He was quick, efficient, and professional. I would absolutely recommend this company specifically because of how amazing he was. The price to replace the spring on our double-door garage was a flat rate, no surprises. 10/10
Feb 5th, 2024

UPDATE after my review: I emailed link provided in response to my review by Overhead Door of Kansas City proving that I was a customer and I that I didnt have the wrong door company. I sent a copy of the invoice that was so difficult to get. NO RESPONSE again! Read their response belowtrying to say I left a review for the wrong company and also saying they couldnt find my name in their system! My full name is on the invoice! Blame the customer rather than taking responsibility for your multi levels of failing! Again, DO NOT use this company. They didnt even follow through as they said they would in their response! Do NOT use this company. Technicians do NOT have any idea of pricing, and an approximate cost when they are on your property diagnosing a fix. If you ask, they play dumb, and will be very vague. However, you as the customer are required to provide credit card ahead of service call even being scheduled. Then you are required to sign for authorizing charge to go through on your card- again, not having a breakdown of services at all. I was only provided a full amount of service. I repeatedly ask for an invoice BEFORE I signed- a paper copy or even to look at their electronic copy. I was told they couldn't and wouldn't provide that to me prior to signing. So I was FORCED to sign even without the information I requested. I signed ONLY a total dollar amount. NO breakdown of cost of parts, labor, trip charge etc. I had to call the company 4 times, run around, place on hold, transferred etc. in order to get an invoice! Unacceptable! I finally received an invoice after a week and getting a "manager" on the phone. He was absolutely unprofessional and could care less about my concerns. When I finally received invoice I now am able to see there was an almost 6 times mark-up of retail cost for one part. This company thinks people have no other options in this industry in KC- not true- go elsewhere. They are not professional and once they run your credit card, which is before they even backed down the driveway to leave, they could care less about customer service. I DO NOT RECOMMEND OVERHEAD DOOR.
Jan 21st, 2024

The salesman told me a price that I agreed to, then after waiting till a few days before the installation date, he tried to raise the price, saying extra material was needed( A HUGE LIE). No extra material was needed. Now, less than a year later, my door is popping and squeaking when moving up and down. I would not use or recommend this company to anyone.
Jan 11th, 2024