Madewell

Lauren was so friendly and kind and helpful! All the staff were super sweet and greeted me and my dog when we came in. The store has a very inclusive environment. I felt attended to the whole time and when I needed another size in something Lauren helped me order it online. I appreciate her going the extra mile to match the price to the online price. She rocks!!!
Jan 11th, 2024

BLACK FRIDAY (11/24/2023) The blondie middle aged lady with caky makeup was pretty rude at the register. Speaking like a robot. Its understandable that youre frustrated about the traffic of the store BUT you dont have to be that miserable to customers tho right? 08/23/2023 (around 1:45pm) Not only did Lauren help me find the size, she also checked their stock & the other store if they have my size there! She was super patient, helpful, & friendly! I was not rushed or pushed to buy stuff at all & that makes me wanna purchase with her!
Nov 25th, 2023

Lowkey think I was racially profiled here. Ive been in probably over 10 times at this point and Ive never been greeted at the door upon entrance. Even when Im at their denim bar and looking through all the sizes, all the employees walk by without a word. I really like madewells clothing so its a shame their employees dont make the store feel welcoming to everyone
Aug 10th, 2023

Riley at the Plaza Madewell was so sweet. She helped me find the perfect fit (after many tries!) and made me feel so confident.
Feb 15th, 2022

Stopped in this Madewell to browse around when in the area. Found a cute pair of jeans (Perfect Vintage Straight Jean in Meaford Wash: Seamed Edition $138) but the 25 seemed baggy and I was told they'd stretch a bit after wearing them so I needed a 24. The staff here are so helpful, nice and friendly. It turned out the gal helping us actually opened my home store in Studio City, CA. She gave them a buzz and they had a pair in a 24 that she put on hold until the end of the week for me. What I love about Madewell is you can donate a pair of jeans and receive $20 off, which is always nice. I also had my $25 off birthday month coupon so I went to scoop up my pair after returning to LA. Great store with quality staple pieces. Affordable non designer denim that is just as cute as your fav high end splurge favorites and always super comfy too! I am a wee bit concerned that we are lying to women about their waist size nowadays because I'm fairly certain in no lifetime do I actually wear a 24, I'm petite but athletic and they fit perfectly. Maybe less sweets is actually helping snatch this waistline of mine ;) In all honesty though, Madewell denim is a bit more forgiving than other brands due to their elasticity aspect. All in all, great store with nice pieces. I have their t-shirts, denim, dresses, overalls, neck scarves, socks, it's all great stuff!
Oct 12th, 2022