Enterprise Bank & Trust - VTM

Customer service (Jess) was awesome. Answered all questions and was extremely helpful in navigating a difficult problem. I’ve been a customer for several years and plan on continuing.
Sep 23rd, 2021

As a non account holder I went to this bank to cash a personal check that I received from one of my customers. The door was locked and had to call to get someone to let me in. Was told to use video teller. The lady on the screen asked me to wait a few minutes. I assumed to verify the check. However when she came back on screen she told me that she could not cash the check. I asked why and she said that she can't tell me why and the account holder can tell me why. I asked why the person that I have worked for several times and just wrote me a check would know that it would not go through. She said they will tell me. Makes no sense at all. Left and called account holder who then called the bank and was told that there were no issues. So I drove back to the same bank and asked if someone working there could help me. I waited for over 10 minutes as two different people looked at the check. Finally the first person came out of the office and called the account holder and verified the check. This whole thing took over an hour out of my day for something that could have easily been taken care of with a simple phone call. I have never experienced such incompetence and lack of interest at any other bank. I may not be a member of this bank but if I have to pay a $5 fee to get my money then I am a customer. Next time I'll use venmo.
Jul 22nd, 2021

The best bank ever! They're so personal and helpful. Thank you
Jun 25th, 2021

This bank mortgage loan officers are very unprofessional and rude. Don't ask them questions They will talk to you like you are a child and not return Phone calls or emails.. They're very friendly until they get your information After that, you can expect lots of attitude and them being rude. Also, caught them throwing unnecessary fees. On my principal. The loan officer Matthew Girrens told me that's how they do it. Be extremely cautious.
Jan 2nd, 2021

If you're a small business and want to bank local, this is the bank for you! They take care of their people. Ask for Jessica N. Or Mike H. - you won't be disappointed.
Oct 21st, 2020