Safelite AutoGlass

Joe S _{on Google}

May 10th, 2023

Had them repair a small chip. Within in a couple of days a huge crack appeared. Went back and was told they didn't want to call it a failed fix because the tech wouldn't get his bonus, but they would give me a discount on a new windshield. Was told the new windshield would be there in two days. It took four days and no discount. I won't be going back.

jason bacon _{on Google}

Apr 9th, 2023

Safelight called at the last minute to cancel my appointment on Friday. After rescheduling for the same time Monday they failed to show up for the appointment and failed to contact me to let me know. When I called I was put on hold for 15 minutes before I got a person on the phone whos only response was oh hes running late. Completely unprofessional, do not recommend

Nicole Boulware _{on Google}

Jan 24th, 2023

Thoroughly not impressed with.this Safelite location. The staff were not friendly and the service was not great. A call was placed to my agent as well as to the corporate office.

patrick _{on Google}

Mar 23rd, 2023

Clown show. First off, I never give 1 star reviews as I think there is generally something positive, not in this case. Set up a windshield replacement through Geico. Chose Jeff City for location. Got a call almost immediately verifying date and time, so good to go. About an hour later I get a call from Columbia shop asking to set appt. Explained I had already done so in Jeff City. This should have been a red flag. So I arrive early in Jeff City for my appt to find they have the wrong glass. The guy I'm dealing with acts as if it's my fault, which I found amusing, but I explained that all the vehicle info was provided and contrary to what he obviously believed, I had nothing to do with the ordering process. So, he resets the appt for the following Saturday, first thing (8am). Well, I show up at 8 and the shop is closed. Not a light on in the building. So I call Safelite and get a very apologetic kid on the phone. He pulls up my number and asks me very confused which shop I was currently at because he shows two work orders for the same car, at the same time, at two different shops, Jeff City and Columbia. I explain what I had been through so far and I was sitting at the Jeff location. He tells me to hang on that he is gonna try to call the manager. Two minutes later he says, even more apologetically, that he can't get a hold of anyone at that store.
So I just told him to cancel and that I would find a local shop because this whole process has been a circus.
Used Safelite before with mixed results but going through Geico makes it easy. Never again. Save yourself the aggravation and go to a local shop, they're everywhere, most will bend over backwards for your business.