4-Wheel Parts Plus

Luke Prenger _{on Google}

Mar 19th, 2024

The experience started off great. They were polite and the price to replace wheels and tires and add a leveling kit to my Jeep Gladiator was reasonable. I dropped the car off for a week while on vacation for them to complete the work. When I called to make sure it was ready when I returned, the owner told me the wheels and tires on the back are not balanced and he said it was likely due to shipping damage to the wheels. He said he put notes about it on some papers, which I expected to see when I picked up the car, so I let it go. I never did see that piece of paper.
I picked up my Gladiator that evening and I didnt notice anything. The second day I had it back, there was a load bang when I pulled out of my driveway. When I got to work, I looked over the front end and noticed they didnt put on a part (bump stop extension) that was with the leveling kit to stop metal on metal when the suspension system bottoms out.
I called them and told them the situation. The guy on the phone seemed skeptical of what I was saying but he told me to bring the car back to check it out, so I had to go back to them at lunch to show them the car. When I got there, the guy that I assume is the owner was rude. He did indicate his mechanic told him he did not put on the part that came with the kit, but he also acted as if I shouldnt worry about it because the part isnt necessary and that my story of the front-end bottoming out was a lie. He did agree to have the part put on, which I accepted, and he provided me a car to drive back to work while it was being fixed. The car they gave me had an extremely bad oil leak that leaked all over my work parking lot.
When I came back to pick up my truck, I spoke with the same guy that I spoke to earlier. He remained rude and treated me like I did something wrong, when it was his mechanic that didnt install a part that came with the lift kit. I confronted him about his demeanor towards me (the wronged customer) and he did say I should have received the part that came with my kit, but he also acted like there was no way my front-end bottomed out that morning (The part they didnt install is the exact part that is supposed to prevent that from happening. To me it makes sense that its absence is the reason for it happening. He didnt see it that way)
As it stands now. They did fix the error and we will see how it goes from here. I would have probably given a better review if the own had just owned up to the error on their part, fixed the error, and apologized. The disrespect I was shown was the issue. (Well also see what comes of the unbalanced wheels)
If you take your car to them make sure you confirm the work is done correctly and watch out for the rude owner. Everyone else I work with was nice.

Paul Esposito _{on Google}

Feb 5th, 2024

Excellent ! Service was great and the people even better thank you

Jay Hunt _{on Google}

Jan 26th, 2024

The first one star I left was for last year when I went to pickup my truck after a service to get in and find grimy oil prints all over my door handle/stiching, steering wheel, and shifter.
This 1 star is for them dropping the ball on providing a service that was scheduled the week prior. I arranged someone to follow me 25mi in to drop off and leave for the afternoon to be driven back 25mi to pickup 4 hrs later to be told it was done and then oh no they havent gotten to it, will get to it shortly. Maybe my expectations are to high, however they were not met.