Metro Ford, Inc.

Excellent Customer Sevice Thanks Mr. JASON!!
Apr 2nd, 2024

Didn't go back after a salesman informed me they keep "lemons" in inventory
Mar 30th, 2024

Mar 25th, 2024

*Staff were very friendly and communicated well *Was given a false diagnosis - They told me I needed a new engine for $15,000. Took it to a new mechanic and they said its a fuse and it needed new coils and spark plugs. Now they got the car to start and it costs $14,000 less to repair. *Dirty - Left a roll of duck tape, a dirty rag, pieces of tape, and old coils on top of the engine block and on belt. Also damaged the outside trim of my door.
Mar 25th, 2024

After the experience I just had with them, I will never go back. Do not buy a car from these people. They are dishonest, rude, and con artists. My dad and uncle both worked for Ford. I've driven Fords all my life. My next car will be a Chevy because of this. Edit after owning and dealing with this car: Years later I find out that they knowingly sold me a car with transmission issues. My transmission went out at 60,000 miles and Ford refused to take care of it. I had done all the proper upkeep and maintenance. When I pulled the cars history report, it showed that this issue existed before I bought it and was never told about it. Now I know why the sales person was pushing me towards this specific car so hard. Ford had sold multiple cars like this to people- fully aware that they had these issues. I had to pay someone else 5,000 out of pocket to have my vehicle fixed properly. This was a learning experience for sure- a really terrible unfortunate one. Never again. This dealership does not respect women. They lied, were pushy, rude and tried to gaslight me when I complained to the dealership manager. I made the mistake of trusting them since my family had bought so many cars from them over the years. That is why I came back to this dealership even though I lived in Kansas at the time. I even had trouble getting the title from them so I could register it in Kansas. I made the mistake of letting the salesperson know I was in a bad situation (my Focus died and boyfriend totalled his truck hitting a deer-so both of ours cars were gone in the span of a few days) and they completely took advantage. Ford just isn't a good company anymore. It's sad, but that's the way it is now. Update: As of October 2023 Ford admitted fault and paid me back for the transmission replacement after years of fighting. Shame on Metro Ford for knowingly selling me a lemon.
Mar 22nd, 2024